Oracle Oracle Data Cloud (ODC) - Solutions Coordinator, Specialty Retail in Onalaska, Wisconsin
Provides follow through of complex customer issues, continuous improvement programs and development of tools such as customer satisfaction measures, etc.
Interacts with customers prior to and/or after sale. Develops and maintains positive customer relations; coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. This position has authority to substantially affect the relationship between the company and a customer, either from a financial standpoint or product standpoint. Focus of work can be in pre-sale or post-sale or both.
Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Duties and tasks are standard with some variation; displays understanding of roles, processes, procedures. Performs moderately complex problem solving with some assistance and guidance. Completes own role largely independently within defined polices and processes. Failure to accomplish results may necessitate additional resources to correct. 2 years experience.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
Reporting into the Retail Solutions Manager, you will join one of the cornerstone verticals of the Oracle Data Cloud. You will become an indispensable part of the day-to-day marketing efforts of the biggest and most innovative brands in the retail space. You will ensure we seamlessly execute client initiatives through the offline ecosystem. The Coordinator will lead all operational projects for Retail direct mail campaigns to ensure we meet SLA s and exceed client expectations.
The Associate Coordinator, Retail Solutions will act as the expert for campaign execution and will be relied upon to support Client Partners, Strategists and Solutions on all internal campaign aspects. You will set up and execute all offline campaigns and project manage the campaign through build and fulfillment. The Oracle Data Cloud helps advertisers and retailers solve interesting and unique business challenges, and you will help all teams flawlessly execute on those ideas.
*Primary Responsibilities: *
*CAMPAIGN ENTRY *Ensure all campaigns are entered correctly into production systems. Disseminate audience requests to appropriate internal execution tactic.
SEAMLESS EXECUTION Own campaign set-up and work with operations build and fulfillment teams to ensure superior build and delivery. Ensure campaign executes flawlessly from audience creation and delivery.
PROJECT MANAGEMENTMonitor campaigns throughout execution layer to ensure timelines are being hit, audiences are being built correctly and trouble-shoot any internal hurdles or setbacks to ensure delivery of campaigns.
*INTERNAL LIAISING *Build partnerships with internal teams at ODC including Operations, Product, Custom Initiatives and Analytics to help identify the most efficient, accurate way to execute campaigns.
*SOLUTIONS PARTNERSHIP *Work closely with Client Partner and Strategy teams to turn campaign requests into operational fruition. Collaborate on the best executional route to accomplish desired campaign.
Desired Skills & Qualifications
*INDUSTRY EXPERIENCE: *2 years relevant work experience. Experience with Retail clients a plus.
DATA & MEDIA UNDERSTANDING: Basic understanding of data-driven targeting practices and first party data advertising techniques. Experience with database marketing, media agencies, direct mail consulting firms.
DETAIL ORIENTED: Strong, demonstrated detail-orientation mindset and methodology for executing tasks.
MULTI-TASK: *Ability to prioritize and manage multiple projects simultaneously without error.
MINDSET: *Demonstrated ability to self-motivate, work well in teams and can be flexible within a fast-paced and changing environment. A natural go-getter, hand-raiser and problem-solver.
COMMUNICATION STYLE: *Can translate between operations and sales teams. Welcomes challenges and setback as opportunities for growth, confident about successful outcomes. Strong written and verbal communication skills.
*HONESTY & INTEGRITY *Does not cut corners ethically; earns trust and does the right thing.
Job: *Business Operations
Title: Oracle Data Cloud (ODC) - Solutions Coordinator, Specialty Retail
Requisition ID: 1800160M
Other Locations: United States