Kaiser Permanente Admitting Manager in Ontario, California
Responsible for the daily admissions, patient registration and cash control functions for all clinic and hospital-based registrations in a service area typically including at least one hospital and several outlying medical office buildings. Responsible for the coordination, supervision and operations of the daily activities of receptionists, admitting clerks, business service representatives, financial counselors, revenue accountability coordinators (cash control), cashiers, and other staff who are responsible for the patient revenue functions, twenty-four hours a day, seven days a week. Identifies, collects, deposits and accounts for daily receipts in the Service Area or Medical Center. Interacts and coordinates with medical, nursing and accounting staff to ensure Revenue Cycle effectiveness is implemented.
Selects, trains/orients and assigns department staff (either directly or through subordinate supervisor).
Develops standards of performance, evaluates performance, and initiates or makes recommendations for personnel actions.
Develops department goals and objectives, and establishes and implements policies and procedures for department operation.
Develops and recommends department operating budget and ensures that department operates within budget.
Ensures that department complies with hospital established policies, quality assurance programs, safety, environmental, and infection control policies and procedures.
Reviews Admitting Department operations to ensure compliance with TJC.
Ensures that staff comply with the basic money handling procedures during changes from manual to computer application.
Identifies improvement opportunity to systems and makes recommendations to the appropriate department management.
Monitors and directs the identification of patient liability and ensures accurate and timely collections.
Ensures that all insurance benefits coverage meets standards of admission as dictated by hospital policy.
Relies on extensive experience and judgment to plan and accomplish goals.
Assures an understanding and application of superior customer service at all levels of supervised staff while instilling the skill to and understanding of the importance of collecting cash or data from the patient.
Develops and maintains positive working relationships with all levels of personnel and physicians and divisional staff.
Contributes to the design and implementation of successful practices for patient revenue that have favorable outcomes and are value-added.
Stays abreast of changes to Kaiser Permanente's benefit packages and reimbursement schemes from other payers and communicate them to front-line personnel.
Hires, coaches, trains and disciplines front-line staff who perform the functions of identification, collection, cashiering, accounting for and depositing of daily cash receipts.
May share the performance monitoring of other staff who performs the registration function but reports into another department.
Coaches staff on resolving customer complaints and may intercede when necessary.
Monitors/trends/provides feedback to management of OP/IP/ED collections for 250-500 registration staff.
- Minimum three (3) years of experience in management or supervisory capacity in the revenue cycle environment, preferably in a in an acute care hospital.
Bachelor's degree in business administration, human resources, management, communication or related field OR four (4) years of experience in a directly related field.
High School Diploma or General Education Development (GED) required.
License, Certification, Registration
Demonstrated effectiveness in interaction with all levels of personnel and in dealing with conflict.
Must have customer service orientation and be able to manage change well.
Working knowledge of mainframe systems (ADT systems preferred), PC systems, data collection, financial management, process redesign, and CQI.
Basic knowledge of budgeting, variance analysis and statistical reports.
Strong oral and written communication skills.
Must be able to work in a Labor/Management Partnership environment.
Prior Union experience.
Masters degree preferred
Patient Acess experience: knowledge in registration, insurance verification, authorization, point of service collections, Medical financial Assistance (charity care).
Non member (Non KP payor) process experience needed.
Union partnership experience preferable.
TITLE: Admitting Manager
LOCATION: Ontario, California
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.