McKesson Field Operations Case Manager in Ontario, Canada

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 17 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada, you’ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

Position Summary

The Field Operations Case Manager reports directly to the Field Operations Supervisor and has the overall responsibility for the coordination and delivery of field reimbursement and other services related to the patient support program offered by McKesson for his/her assigned region.

Key Responsibilities Include:

Territory Management

  • Achieves Key Performance Indicators of the program

  • Implements all program and departmental policies and protocols at the regional level

  • Travels as required throughout assigned territory, monthly for one on one management meetings and weekly for operational team meetings.

  • Coordinates services between patients, physicians, other healthcare team members and adjacent parties to ensure optimal outcomes achieved with clear communication

Patient Support

  • Welcomes each patient to the program and captures required patient information;

  • Provides therapy guidelines to patients and physicians;

  • Ensures patient services are coordinated and tracked, according to KPIs, resulting in expedited access to therapy;

  • Coordinates private and public coverage activity directly with insurers following program Standard Operating Procedures;

  • Provides information and navigates patient through financial assistance

  • Follows up the outcome of reimbursement navigation with patients and prescribers;

  • Assists patient with coordination of therapy

  • Reports Adverse Events following program Standard Operating Procedures and Safety Guidelines.

  • Participates regularly in telephone consultations and/or web based meetings/training sessions to share information with in-house operational team.

  • High quality, accurate, and efficient data entry of patient and healthcare professional demographics and drug- and disease-related information.

Clinic Support

  • Reviews patient status and assists the prescribing physician to complete patient, enrolments, prepare Special Authorization (SA) petitions for public or private coverage by reviewing all relevant information in order to complete the S

  • Proactively provides assistance to resolve clinic complaints/concerns in regards to program procedures.

  • Completes all relevant reports (program specific reports, expenses, etc.) as per specified timelines and as per required standards.

  • Ensures regular, predictable availability to meet appointment scheduling needs with clinics in an efficient and cost-effective manner

  • Consults with physicians, supervisor and program manager regarding education and implementation of product specific program

  • Provides training to physicians and clinics on program and new initiatives approved by the client.


  • Acts as liaison and provides on-going feedback to supervisor based on observations in the field and feedback from customers as it pertains to quality of services, training, and other areas of importance


Successful candidates will have:

  • University Degree or College Diploma in a related field or equivalent

  • Two to five years case management/program management experience and/or previous pharmaceutical brand management experience or equivalent, specific to specialty drugs is an asset

Benefits & Company Statement

McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.

We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.

But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

Agency Statement

No agencies please.

Recruiting Disclaimer

The material contained herein is provided for informational purpose only. All open jobs offered by McKesson Canada on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.

The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links. While McKesson Canada attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.

By providing your application to McKesson Canada you hereby consent to McKesson Canada obtaining personal information regarding you that is related to the position applied for. You also consent to McKesson Canada transferring your application details to our recruitment partners for their review and assistance. You also consent to McKesson Canada keeping your application on file.

McKesson Canada is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants' needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.

The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.

Job: Medical

Organization: McKesson Canada

Title: Field Operations Case Manager

Location: Canada-Ontario-Oakville

Requisition ID: 18005727