McKesson Manager, Business Insights in Ontario, Canada
McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 17 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.
At McKesson Canada, you’ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.
The Manager of Business Insights leads a team of analysts that works across all customer groups and is focused on developing business insights, providing actionable reporting, and turning data into information – so we can enhance value, get closer to our customers and elevate McKesson as a provider of meaningful and differentiating business insights.
The Manager of Business Insights is the data steward leading a shared service for both the retail and institutional teams of the pharmaceutical distribution business unit and is responsible for:
Proactively understanding and tracking key market trends to assess impact on our business.
Aggregating various data sources to validate, integrate, standardize and implement key scorecard measurements.
Leading and developing the annual analytical reporting calendar and gaining stakeholder alignment on key metrics and deliverables.
Leveraging Corporate BI to advance strategic thinking and understanding across the organization.
Collaborating with customer business teams to align on reporting needs, tools and solutions with core focus on adding value and providing actionable insights.
Partnering with external agencies to identify and assess new value added and business building opportunities.
Developing analytical capability and overall competency of the sales/marketing organization and cross-functional partners.
Section A – Specific Responsibilities
Team & People Development
Leads a team of analysts that works across all customer groups
Provides strategic direction, sets priorities, establishes objectives and provides ongoing coaching and mentoring to foster personal development
Ensures team awareness and value is developed and known across the organization
Leverages capabilities of internal data analytics teams to enable optimal performance of Business Insights and generate cross-functional value for the enterprise
Owns and coordinates SOPs for standardization of data sources, validation practices and utilization
Evaluates current data and reporting tools, challenges and improves current systems
Leads the design of new BI solutions and reporting measurements, incorporates multiple data sets in order to automate queries and regular reporting
Manages internal and external sources, understands the strengths and limitations of the various data sources
Develops and delivers insights/intelligence plan, gains alignment with key stakeholders
Investigates problems and inconsistencies with information provided to clients and coordinates correction
Partners with corporate BI team and preferred external partners on data management, development and score card implementation and works with team to streamline and automate reporting
Maintains and executes agreed to standardized / automated data based score cards
Partners with business leaders and sales team to define reporting needs
Creates and maintains customer specific business review dashboards
Interacts with business and customer presenting insights and business intelligence in line with needs
Leads and manages the identification, selection and business case preparation for new tools or resources required to continue to advance dashboard, scorecard, report and data usage
Collaborates with IT and EDG to streamline processes, clean/align data sets, develop new tools, and facilitate training for Business Insights analysts and select sales leads
Lead strategic planning for Business Insights and ensure cross-functional alignment on deliverables
Develops and executes annual organizational data training and capability calendar
Develops capacity and capability with direct reports
Manages data project priorities and team requirements, coordinates activities with other groups
Leads cross functional teams on data driven projects
Benchmarks reporting best practices across McKesson and with top tier external peers
Establishes processes and solutions that meet ethical and legal obligations when providing information internally and externally and flags breaches when required
Is the go to person for all pharma distribution data and BI queries
Trains Operations, Marketing, and Sales organizations on relevant data sources
Ensures the sustainable transfer of knowledge
Builds a culture of continuous improvement by championing well-structured experimentation across teams and external customer touchpoints
Builds and strengthens bridges with internal sources of quantitative and qualitative data, such as Government Affairs, Demand Planning, Procurement Operations, Market Intelligence, Specialty Health, Operational Excellence, RBG analytics, etc.
Seeks and develops partnerships with corporate MDnA group and external subject matter experts in advanced analytics to augment team capabilities to better enable the National Sales Team
Works with internal partners in finance and oversees the creation of the annual sales budgets and operating expenses for all Pharma Distribution and Supply Solutions customers
Provides forecasting reporting as required by the business
Leads process and data capture for the annual Budget Planning Cycle of the National Sales team
Supports supervisor in the creation of the annual budget for Business Insights
Section B – Key Requirements
An undergraduate degree in relevant data analytics, marketing or retail sales field
10 years of experience
At least 5 years of experience of interacting with senior management on strategic initiatives
A strong understanding of the McKesson business ecosystem is a benefit
Proven track record of innovative / industry leading analysis practices and continual process improvement to ensure accurate and timely understanding of key business trends
Knowledge of the competitive landscape in the community pharmacy space would be an asset
Experience in the pharmaceutical industry would be an asset
Retail analytics experience would be an asset.
Traits & Characteristics
Strong people management, team collaboration and communication skills, able to set priorities
High level of intellectual curiosity –openly engages, asks questions
Big picture thinker – ability to think and challenge from a higher level industry, market perspective and has ability to zoom in and out of details
Effectively manages complexity – can simplify and communicate data trends and actionable information
High sense of urgency – demonstrates a clear bias for action, self-starter
Superior analytical skills, particularly in the areas of strategic, financial and ROI analysis
Creative and open to innovative analytic approaches
Comfortable working in a shared services, highly matrixed environment
Section C - Supervision and Communication
Presents regularly to the Leadership Team(s) and larger pharma organization
Participates in 3 in a box meetings, other customer meetings
Presents on occasion to the McKesson Canada Senior Management Team
Presents on occasion to various retail banner member advisory boards
Supervises a team of several analysts of various degrees of experience
Benefits & Company Statement
McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.
We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.
But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.
No agencies please.
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McKesson Canada is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants' needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.
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Organization: McKesson Canada
Title: Manager, Business Insights
Requisition ID: 18003443
Other Locations: Canada-Quebec-Saint-Laurent