Rite of Passage CASE MANAGER - ORR ( Spanish and English) in Oracle, Arizona
The Case Manager is a member of the site team implementing the Rite of Passage program. The Case Manager is responsible for administrating, developing and facilitating the completion of case plans and treatment programs in accordance with the requests of the placing agency and the needs of each student on their case load. Depending on location, the Case Manager reports to the Director of Student Services, Case Management Coordinator, Unit Manager and/or Program Director.
Adheres to the facility and daily schedules.
Develops and oversees the completion of the MAP Plan according to the Discrete Case Plan, Commitment Time, and presenting issues and needs of the students on the assigned case load.
Develops and oversees the completion of the Graduation Plan based on presenting issues and student needs.
Primary program liaison between student, parents/legal guardian, Client Manager and placing agency officials.
Provides monthly progress notes and weekly student updates to the client manager and/or placing agency official according to the Discrete Case Plan and a student’s progress toward the MAP Plan.
Facilitates all court hearings, Probation Officer visits, student visits and/or home passes, and meetings with students and their client manager to review progress.
Attends and assists with the facilitation of daily Positive Skill Development Group meetings and treatment groups.
In conjunction with administrative assistance, manages and updates assigned student files.
Completes Serious Incident Reports and notifies the appropriate individuals/agencies.
Completes required reports and documentation in a timely manner, provides management with required reports and advises of any problematic situations.
Complies with and implements the Rite of Passage Policies and Procedures as detailed in the appropriate manuals/handbooks.
Ensures the highest standards are maintained to prevent illegal, unethical, or improper conduct and to ensure the program remains in compliance with agency licensing and Rite of Passage policies and procedures.
Assists with the correction of deficiencies and quality improvement efforts.
Attends and participates in all required site and student meetings.
Commits to attending all training and staff development classes in order to ensure sufficient hours of training are completed on an annual basis. Notifies the supervisor if annual training hours are deficient.
Ensures the safety, health and welfare of staff and students at all times.
Provides encouragement, guidance and resources to the staff and students when needed.
Models and ensures all program norms are upheld without compromise.
Acts as a positive role model and mentor for both staff and students.
Treats others with respect, confronts negative behavior and supports confrontation.
Other duties as assigned, verbally or in written form.
Oversees on-site family visits.
Assists other staff members with emergency situations.
Participates in Site, Region and/or Company community events as required.
Possess a BA/BS in related field (Master’s degree preferred). Internal candidates must satisfactorily complete 90 days as a ROP Coach Counselor with a standard or above evaluation in addition to a BA/BS degree.
Prior case management experience required including three years experience with juveniles.
Background in dealing with juvenile placement agencies is preferred.
For sites operating in Maryland, all direct-care staff must comply with COMAR 14.31.06.06.
A working knowledge of the Positive Operational Culture program.
Must meet the requirements to be an eligible ROP driver. Must possess a current State Driver’s License and have an acceptable driving record for the past three (3) years.
Strong knowledge of overall company operations and policies and procedures.
Ability to pass a criminal background clearance check, drug screen, physical and TB test.
Ability to perform work with little or no supervision.
Ability to utilize resources available to complete assigned projects.
Ability to prepare written reports and correspondence.
Ability to understand and follow verbal and written instructions.
Ability to effectively communicate, verbally and in writing.
Able to work in excess of 40 hours per week with varied work shifts.
Must be able to maintain a high level of confidentiality.
Must have excellent organization and time management skills.
Ability to build and maintain positive internal and external relationships.
Ability to provide exemplary customer service to all employees and outside constituents.
Must be flexible and able to handle multiple priorities, with the ability to adjust to high pressure and rapidly changing business conditions.
Proficient in the use of computers and associated software.
Rite of Passage is a leading national provider of programs and opportunities for troubled and at-risk youth from social services, welfare agencies and juvenile courts. For 35 years, we have developed and operated a continuum of programs based on the needs of youth and our placing agencies. With an emphasis on evidence-based practices and positive skill development, combined with our supportive and therapeutic approach, our organization is respected by industry experts as a highly effective solution for our youth. Since 1984, over 25,000 youths have entered and completed our programs. Rite of Passage has built its reputation on running life-changing educational treatment programs that positively contribute to the community.
Our employees are dedicated, passionate individuals that are committed to inspiring positive change in the lives of youth. Becoming a member of the Rite of Passage team is more than just a job, it’s an opportunity to create a meaningful career with a company driven by its powerful mission to make a difference.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)