Home Depot Compact Power Equipment Services - Sr. Field Service Professional (Orange, CA) in Orange, California

MUST RESIDE WITHIN 20 MILES OF TARGET CITY

Work Schedule: Tuesday - Saturday

THD Rental (Large Equipment Rental and Compact Power Equipment Services), based in Fort Mill, SC, is a team of approximately 800 talented associates based across the U.S., Canada and Puerto Rico. Comprised of highly trained professional technicians, we provide comprehensive management of commercial equipment including installation, repair, preventative maintenance and parts management. Additionally, we offer large towable equipment rental and on-site equipment delivery.

Compact Power Equipment Services is comprised of over 300 talented and highly trained professional technicians. We are dedicated to investing in advanced technology and the continued training of Support and Field Service Professional teams with the singular goal of optimizing the efficiency, safety and productive life span of our customers’ mechanical assets. We are an industry leader with a nationwide footprint in 15 regions across the United States, Canada and Puerto Rico.

We live our Core Values : Excellent Customer Service, Creating Shareholder Value, Entrepreneurial Spirit, Taking Care of Our People, Respect for All People, Doing the Right Thing, Building Strong Relationships, Giving Back

Summary:

As a Sr. Field Service Professional (Sr. FSP) you will maintain a variety of light industrial equipment found in retail locations and manufacturing facilities, such as paint shakers, carpet carousels, checkout stand, blind cutting machines, shopping carts, and lifts. You will also coach and mentor junior level FSPs and Maintenance Service Professionals (MSPs). This position requires being a self-starter, being eager to “hit the road" and derive great satisfaction in getting customers' equipment up and running. You will generally provide maintenance and repairs in various locations within a 1.5 hour radius of your home. The hours for this position are based on customers' maintenance needs and will vary.

Responsibilities:

  • Coaching and mentoring less experienced FSPs, including troubleshooting their escalated service calls

  • Be customer-focused, strive to delight the customer

  • Be available and accessible by phone and tablet daily as required

  • Maintain, troubleshoot, and service light industrial equipment both mechanically and electrically

  • Troubleshoot, adapt, and resolve/repair all issues to keep equipment functioning properly

  • Test each system after service/repair is complete to ensure the system is functioning properly

  • Perform proper inspection of customer system to prevent future issues

  • Explain each service and repair performed to customers

  • Use sound judgment to deal with and eliminate safety related issues

  • Provide detailed and clear service reports, turning them in daily

  • Read mechanical, hydraulic, pneumatic and electrical schematics as required

  • Use computer / tablet applications for word processing, modify Excel spreadsheets, inventory control, and reporting

  • Provide daily reports and communicate regularly with Store Managers, District Managers and home office personnel

  • Make phone calls and process paperwork in accordance with CPES policies and procedures

We offer a full array of benefits that include health, well-being, and financial. Please visit www.livetheorangelife.com for more details.

MINIMUM QUALIFICATIONS

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Requirements:

  • Previously demonstrated Supervisory and/or Leadership skills

  • Must have valid Driver’s License with proof of insurance and good driving record

  • Versatile equipment maintenance repair skill set

  • PLC and Welding experience – light welding beneficial (ARC / MIG / TIG / Wire feed)

  • Ability to adhere to OSHA regulations including, but not limited to fall protection, lock-out tag-out procedures

  • 5-7 years wrench-in-hand experience (mechanical, engineering, electrical, copiers, or cable installation (Experience limited to only computer/IT repair and installation is not generally a fit for this role)

  • Must be able to read mechanical, hydraulic, pneumatic and electrical schematics as required

  • Ability to sit, stand and drive for extended periods of time. Lift 80 lbs. Climb 15+ ft.

  • Must reside within 15-20 miles of the target city

  • Must have standard tools used in the craft

  • Be a self-starter, driving customer satisfaction with a passion for equipment maintenance

Preferred Requirements:

  • Two (2) years of Field Service Professional experience

Working Conditions:

Working conditions may include working in the outdoors on construction/landscape equipment as well as in cold, hot and damp areas. Lifting from the waist, lifting from the shoulder, prolonged standing and repetition of hand and arm movements, working at heights and bending is also a part of working conditions. Must complete a drug screen and the CPES Essential Job Functions Form prior to working.

Required Education:

  • High School Diploma, GED, Technical or Trade School

EEO/AA/m/f/vets/disabled

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.