HCA, Hospital Corporation of America Collector in Orange Park, Florida

General Summary: The Collector is responsible for performing account follow-up and resolution of insurance and patient receivables.

Duties include but not limited to:

  • Work insurance pools and contact insurance companies to resolve claims that are not paid in a timely manner

  • Review EOBs, remits and payer correspondence in the course of performing account follow-up and escalate any identified issues to the appropriate area for review and response to expedite claim resolution.

  • Identify problem accounts and escalate as appropriate

  • Maintain compliance with pool completion requirements

  • Maintain required productivity and QA standards

  • Document in the patient account record to identify actions taken on the account

  • Work with patients and guarantors resolve payer requests and discrepancies to promptly resolve pending claims.

  • Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement” and all policies and procedures related to the Collections department.

  • Other duties as assigned

Knowledge, Skills & Abilities:

• Communication - communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately.

• Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations

• Interpersonal skills - able to work effectively with other employees, patients and external parties

• PC skills - demonstrates proficiency in Microsoft Office applications and others as required

• Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems

• Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately

Education:

High school diploma or GED required.

Experience:

Minimum one year related experience required, preferably in healthcare. Relevant education may substitute experience requirement.

Certificate/ License - N/A

Job: *Other

Title: Collector

Location: Florida-Orange Park-Shared Services - Orange Park

Requisition ID: 08945-145300