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Oracle APPLICATIONS SUPPORT ENGINEER – Oracle Recruiting Cloud Services in Orlando, Florida

APPLICATIONS SUPPORT ENGINEER – Oracle Recruiting Cloud Services

Preferred Qualifications

APPLICATIONS SUPPORT ENGINEER – Oracle Recruiting Cloud

Oracle Corporation

Lehi, UT or Orlando Florida

Are you interested in

being part of a dynamic and fast paced team supporting the Learning Cloud

product? Well this is YOUR chance!

At Oracle Fusion, we deliver solutions to leading companies worldwide so they

can assess, acquire, and manage their workforce for improved business

performance. To realize our vision of making our innovative and comprehensive

solutions synonymous with talent leadership, we look to attract, hire, and

retain the best talent in the industry.

Department Description:

Fusion is expanding our product offerings by introducing Learning Cloud, a

solution that enables employees to access learn content in modern and creative

ways.

Position

Overview:

Position is for a Technical Support Professional, preferably with a functional

background in Learning Solutions. This position reports to the Manager of

Support. Responsibilities include but are not limited to providing

excellence in customer service support, diagnosis, replication,

troubleshooting, and resolution of complex and critical service requests.

The focus of this position is to provide Customer Service on a technical and

functional level and to ultimately drive complete and total resolution of each

service incident.

Job Responsibilities:

The main role of a Support engineer is

to troubleshoot and resolve highly complex techno-functional problems. The key

skills put to use on a daily basis are - high level of techno-functional

skills, Oracle products knowledge, problem solving skills, and customer

interaction/service expertise.

Note: This role may need you to work on

weekends and multiple shifts on rotation basis.

Education & Experience:

  • B.S (Computer Science) orequivalent preferred. Other qualifications with adequate experience may beconsidered.

Functional/Technical Knowledge &

Skills:

  • Excellent analytical andproblem solving skills.

  • Understanding of Learningapplication and content design

  • Functional/Technicalbackground in Cloud applications and exposure to associated systems andsoftware

  • Technical skills in: RDBMS,SQL, PL SQL, XML, Java, J2EE and Oracle ADF, SOA and Web Services

  • Understanding of structuredSQL statements and how they are executed in the RDBMS (sql/Plsql)

  • Ability to read and deciphersoftware Log and Trace files, Web Server Optimization, Serverconfiguration as well as the ability to act upon the finding to determinea problem resolution.

  • Experience in filtering andupdating complex technical knowledge for use in problem resolution

Top 3 skill sets / technologies in the

ideal candidate:

  1. Prior working experience inproviding Technical Customer Support

  2. 4 years relevant workingexperience

  3. Experience in one of thefollowing areas is seen as an advantage:

  • XML

  • Java,

J2EE and Oracle ADF

  • SOA

and Web Services

U.S. Citizenship required. Position involves interactionwith systems and/or data where access requires U.S. citizenship undergovernment contracts and applicable regulations, laws and/or executive orders.

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Job: Support

Location: US-UT,Utah-Lehi

Other Locations: US-FL,Florida-Orlando

Job Type: Regular Employee Hire

Organization: Oracle

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