Bank of America Consumer Banking Market Manager - Orlando Market in Orlando, Florida

Job Description:


The Consumer Banking Market Manager will manage a team comprised of field based RelationshipManagers. The leader will drive local strategies and tactics that drive Client Experience, ClientRelationships and Operational Excellence at the Market and Financial Center levels. They will focus ondeveloping and executing customer-driven market strategies to drive the One Team and Life PrioritiesStrategy while adhering to regulatory, securities and supervision laws, policies and procedures. Theleader should be able to build partnerships across the organization, integrate and drive strategicmanagement, and have experience in coaching and developing advisors to deliver a client relationshiporiented culture. This leader is responsible for holding relationship managers accountable to deepenclient relationships by following established client relationship care processes and building robustConsumer and Enterprise partner relationships while adhering to regulatory, securities and supervisionlaws, policies and procedures. This leader will act as a champion for identifying solutions to meetcustomer’s needs.

Primary Responsibilities

  • Manage the day-to-day activities of or Relationship Managers (RMs) to drive sales growth, including: managing sales interactions, sales processes, outbound calling, sales deepening and

  • Preferred Reward and Small Business results

  • Translate strategy into actionable plans for the market, diagnosing team performance and Financial Center gaps in order to develop action plans to drive sales productivity

  • Monitor and inspect Client Management process

  • Integrate across One Team to manage joint success by building and managing relationships with local banking center partners (Home Loans, US Trust, GWIM, BCM, Market Ops Mgr, Small Business, etc.) to ensure referral flow and execution of One Team (Note: while the creation and enhancement of partnerships across the company is encouraged, setting referral goals or targets for unregistered individuals for investment referrals to the broker dealer is not permissible)

  • Manage and execute end to end talent management process for RMs including market expansion, hiring, onboarding, proficiency of sales management; Perform performance reviews of all RMs and provide constructive feedback and coaching

  • Enforce policies and procedures and ensure adherence of team members

  • Partner with Market Ops Manager to ensure coordination and adherence of team members to operational policies, procedures

  • Administer superior sales supervision best practices in order to remain up to date on all Risk and Regulatory requirements

  • Drive an enhanced client experience

  • Responsible for molding the behavior and performance of all team members, while maintaining adherence to applicable securities and regulatory laws, policies and procedures

  • Resolve all client issues that are elevated to management level

  • Drive sales management routines

Required Skills

  • Minimum 5 years of sales experience

  • Proven track record of coaching and improving performance in others

  • Proactively builds trusted relationships with key partners/clients

  • Can quickly learn partners business, priorities, challenges, and goals

  • Can attract, recruit and retain an effective sales force

  • Exercises good judgment and experience to make timely and effective decisions

  • Projects enthusiasm, optimism, and determination

  • Communicates clearly and effectively at all levels

  • Communicates strategic business plans and tactical sales goals to team members

  • Excellent analytical skills

  • Ability to perform in an explosive growth environment that is experiencing change

  • Ability to lead and motivate a diverse group of employees

  • Promotes a client-first mindset among the team

  • Demonstrated ability to meet deadlines and excellent time management skills\

Preferred Skills

  • Undergraduate College Degree

  • Prior management experience

Posting Date : 08/31/2018

Location :

Orlando, FL, DOWNTOWN ORLANDO OFFICE, 390 N Orange Ave,

  • United States

Travel : Yes, 15% of the time

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

Assistance for Applicants with Disabilities

Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at .

Diversity & Inclusion

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Frequently Asked Questions

Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at section for answers to these questions and more.