Oracle Oracle EBS HR/ Payroll Senior Technical Support Engineer in Orlando, Florida
Oracle EBS HR/ Payroll Senior Technical Support Engineer
SENIOR SUPPORT ENGINEER / HUMAN CAPITAL MANAGEMENT APPLICATIONS
Looking to jump start your career where you can really make a difference? Want to build that career at the largest enterprise software company? Consider Oracle Corporation. Oracle is home to 50,000 professionals in more than 100 countries.
In the role, you would be working pro-actively with customers and partners to optimize the capabilities of the Internet via E-business and information flow. Oracle is teamwork orientated, which means it's easy here to strike up good friendships in a truly multicultural environment (employees interacting with 28 countries / 20 languages).
We are looking for ambitious professionals who are hungry for career progression and its substantial rewards and who appreciate the advantages of working with people from different cultures with the same dedication to teamwork and excellence. We seek candidates who possess drive, innovation, initiative, enthusiasm, and who are flexible and good team players.
We will provide you with the opportunities, career progression, and training that will shape you both personally and professionally.
Take the step today!
Are you a customer-focused Oracle Software Professional? Do you have expert user skills – functional and technical from a Support or implementation perspective? Would you like to add to your experience by working with the very latest technology in a fast moving organization that is continuously improving and evolving?
If the answers are yes then this is an ideal opportunity for you.
As a Sr. Support Engineer, you will be providing remote technical and functional support to Oracle’s global customers using the very latest tools and our extensive knowledge base. You will also have the opportunity to gain up-to-date and in-depth knowledge of new products and technologies, contribute to knowledge management, problem avoidance and be involved in other interesting projects.
Web and Phone Support in the resolution of problems related to installation, recommended maintenance and usage of Oracle Products
Routinely act independently while researching and developing solutions for customer issues
Knowledge Content Creation
Work very closely with individual and internal groups - including Development
Technical Skills - UNIX, SQL, RDBMS
Oracle Applications Experience
Prefer HRMS Functional Skills - Benefits, Payroll, HR
Customer Support Experience
As part of Oracle’s employment process candidates will be required to complete a pre-employmentscreening process, prior to an offer being made. This will involve identity andemployment verification, salary verification, professional references,education verification and professional qualifications and memberships (ifapplicable).
Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).
As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salaryverification, professional references, education verification and professional qualifications and memberships (if applicable).
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
Job Type: Regular Employee Hire