Hilton Part-Time Spa Concierge - Waldorf Astoria Spa in Orlando, Florida

A Part-Time Spa Concierge creates extraordinary lifetime memories for our Guests.

The Part-Time Spa Concierge is responsible for:

  • Booking, changing or canceling spa appointments and programs accurately
  • Handling all POS (Point of Sale) processing to check Guests in and out
  • Processing gratuities
  • Offering assistance to Guests for all spa, fitness and wellness needs

With a commitment to creating personalized and knowledgeable recommendations, the Spa Concierge will recommend, upsell and promote appropriate spa services, products and wellness options for each Guest. They will provide courteous, consistent and efficient Guest service throughout their spa experience.

What will I be doing?

  • Accurately schedule all spa and salon reservations, changes, cancellations in Spa Soft. Confirm reservations and inform Guest of spa policies. Provide upgrade options to each Guest. Phone, in-person and email communications are included.
  • Accurately process all billing and posting for spa services, classes, gift cards, gratuities and other. Report any overages and shortages to supervisor. Handle and post all cash, check, room charges, credit card, and traveler’s checks transactions, adjustments, and voids with accuracy.
  • Maintain organized, clean and elegant work environment. Restock supplies to ensure effectiveness of workspace.
  • Other duties as may be assigned.
  • Maintain learning and development through training, studying information about the spa and health industry to be able to share knowledge with our Guests.
  • Schedule flexibility is needed to work a variety of days and shifts based on business needs
  • Team Members in this role typically work3-4 days per week;Friday, Saturday, Sunday and/or Tuesdaymostly PM shifts (1:00 p.m.-9:00 p.m.)
  • Our Team Members work on weekdays, weekends and holidays

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job: Spa, Health Club, Recreation

Title: Part-Time Spa Concierge - Waldorf Astoria Spa

Location: null

Requisition ID: HOT05OXB