Oracle Technical Analyst 3-Support in Orlando, Florida
Technical Analyst 3-Support
Senior Support Engineer – Oracle Cloud
Oracle Cloud is building a new team to provide support for the new
Fusion Engagement Cloud product (part of CX Cloud suite). As part of this team, you will
learn the latest technology and help influence product supportability,
usability, maintenance, and installation/configuration. The team works closely with other Fusion
teams in Support and Development, as well as other Oracle teams, directly
involved in Fusion Products.
If you are interested in joining the support team for a product
that is just being released to the public and help shape the future of Fusion
product and Fusion customers alike, then this is the place to be. If you think
you meet the requirements below, we are definitely interested in finding more
As a Senior Support Engineer, you will beexpected to have:
- Skills in using
industry standard tools and techniques.
diagnostic and troubleshooting abilities.
- Need to be able to
write and understand medium to complex SQL queries to properly troubleshoot
issues (need to know at least types of JOINs and what they’re used for, types
of relations between tables, UNIONs, GROUP BY, HAVING, etc.).
monitoring, tuning and/or changing complex applications to optimize the product
to perform to customer expectations.
The following abilities will be advantageous:
- Experience in one or
more of the following: log reading, SQL tuning, knowledge of networks, database
configuration, server configuration, Web Server optimization, load balancing
- Mentoring junior team
members on new products and technologies.
communication skills, in terms of being able to convey technical and functional
knowledge and solutions in highly escalated situations to executives, support
personnel and customer personnel.
listening skills, with ability to discern core issues in an environment where
it may be difficult to determine the symptoms and cause.
- Good organizational
skills that facilitate the generation of coherent action plans that meet
participant needs and lead to problem resolution as quickly as possible.
- Fast and flexible
problem solving aptitude so as to be able to adjust resolution plans as new
data for given problems is obtained.
- Ability to persevere
in the face of obstacles and ensure customers’ success.
- Able to work well
with limited daily supervision.
- Process orientation
- Self starter.
Technical & Analytical
- Well-developed troubleshooting
skills in the area of functional or technical domains of enterprise business
application environments as listed in the respective posting.
- Ability to analyze
details and synthesize the "big picture", frequently working with
incomplete or ambiguous data.
- Creative use of
industry standard tools to aid in the diagnostic process.
- Detailed functional
knowledge of one or more products/modules in the Product Family shown in the
Table of Open Job Postings
Must have working experience with:
Working experience in one of thefollowing areas is seen as an advantage:
Java, J2EE and Oracle
- SOA and Web Services
- B.S (Computer
Science) or equivalent preferred.
- Other qualifications
with adequate experience might be considered.
We are unable to provide visa sponsorship for this role at thistime- no candidates requiring visa sponsorship will be considered.
Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
Job Type: Regular Employee Hire
- Oracle Jobs