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Oracle Technical Analyst 3-Support in Orlando, Florida

Technical Analyst 3-Support

Preferred Qualifications

Senior Support Engineer – Oracle Cloud

Oracle Cloud is building a new team to provide support for the new

Fusion Engagement Cloud product (part of CX Cloud suite). As part of this team, you will

learn the latest technology and help influence product supportability,

usability, maintenance, and installation/configuration. The team works closely with other Fusion

teams in Support and Development, as well as other Oracle teams, directly

involved in Fusion Products.

If you are interested in joining the support team for a product

that is just being released to the public and help shape the future of Fusion

product and Fusion customers alike, then this is the place to be. If you think

you meet the requirements below, we are definitely interested in finding more

about you.

As a Senior Support Engineer, you will beexpected to have:

  • Skills in using

industry standard tools and techniques.

  • Exceptional

diagnostic and troubleshooting abilities.

  • Need to be able to

write and understand medium to complex SQL queries to properly troubleshoot

issues (need to know at least types of JOINs and what they’re used for, types

of relations between tables, UNIONs, GROUP BY, HAVING, etc.).

  • Experience

monitoring, tuning and/or changing complex applications to optimize the product

to perform to customer expectations.

The following abilities will be advantageous:

  • Experience in one or

more of the following: log reading, SQL tuning, knowledge of networks, database

configuration, server configuration, Web Server optimization, load balancing

hardware,

  • Mentoring junior team

members on new products and technologies.

Behavioral

  • Detail Oriented

  • Excellent

communication skills, in terms of being able to convey technical and functional

knowledge and solutions in highly escalated situations to executives, support

personnel and customer personnel.

  • Well-developed

listening skills, with ability to discern core issues in an environment where

it may be difficult to determine the symptoms and cause.

  • Good organizational

skills that facilitate the generation of coherent action plans that meet

participant needs and lead to problem resolution as quickly as possible.

  • Fast and flexible

problem solving aptitude so as to be able to adjust resolution plans as new

data for given problems is obtained.

  • Ability to persevere

in the face of obstacles and ensure customers’ success.

  • Able to work well

with limited daily supervision.

  • Process orientation

preferred.

  • Self starter.

Technical & Analytical

  • Well-developed troubleshooting

skills in the area of functional or technical domains of enterprise business

application environments as listed in the respective posting.

  • Ability to analyze

details and synthesize the "big picture", frequently working with

incomplete or ambiguous data.

  • Creative use of

industry standard tools to aid in the diagnostic process.

  • Detailed functional

knowledge of one or more products/modules in the Product Family shown in the

Table of Open Job Postings

Must have working experience with:

  • RDBMS

  • SQL

Working experience in one of thefollowing areas is seen as an advantage:

  • XML

  • Java, J2EE and Oracle

ADF

  • SOA and Web Services

Education

  • B.S (Computer

Science) or equivalent preferred.

  • Other qualifications

with adequate experience might be considered.

We are unable to provide visa sponsorship for this role at thistime- no candidates requiring visa sponsorship will be considered.

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Job: Support

Location: US-FL,Florida-Orlando

Job Type: Regular Employee Hire

Organization: Oracle

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