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Oracle Technical Analyst 3-Support. in Orlando, Florida

Technical Analyst 3-Support.

Preferred Qualifications

As a member of the Support organization, your focus is to deliver

post-sales support and solutions to the Oracle customer base while

serving as an advocate for customer needs. This involves resolving

post-sales technical questions regarding the use of and

troubleshooting of Oracle Software Products.

As a Principal Support Engineer, you will offer

strategic technical support to assure the highest level of customer

satisfaction. A primary focus is to create/utilize automated technology

and instrumentation to diagnose, document, and resolve/avoid customer

issues. You are expected to be an expert member of the technical

problem solving/problem avoidance team, routinely sought after to

address extremely complex, critical customer issues.

Leading

contributor individually and as a team member, providing direction and

mentoring to others. Work is non-routine and very complex, involving the

application of advanced technical/business skills in area of

specialization. BS Computer Science/Management

Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0

GPA OR (for Applications) proven professional/ technical experience,

i.e., demonstrating an understanding of Applications at a functional and

technical level (preferably Oracle), experience with Application

Servers, Web Servers, desktop support, must be able to perform software

installations, and troubleshoot product issues.

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Job: Support

Location: US-FL,Florida-Orlando

Other Locations: US-UT,Utah-Lehi

Job Type: Regular Employee Hire

Organization: Oracle

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