Oracle Technical Analyst 4-Support in Orlando, Florida
Technical Analyst 4-Support
Qualifications and experience:
Motivated, team-player with the ability to work cross functionally with a “can-do” and “do-it-right” attitude, a self-starter, and constantly thinking of ways to improve the work.
Participate 24x7 on call support on a weekly rotating schedule, including weekends
Work closely with Product Development teams and provide feedback to improve product quality
Develop administration automation and monitoring scripts as needed.
Develop and maintain Standard Operating Procedures/documentation
Provide escalation support for e-business technical issues.
Share knowledge and mentor junior team members as needed
Attend weekly team meetings and participate team building activities
Detailed Description and Job Requirements:
Bachelor's degree in Computer Science or equivalent
Minimum 7 years of extensive database management experience with strong sense of ownership, urgency and drive.
Willing to work in a 24x7 production mission critical environment, including weekends.
Experience with Oracle Database RAC, ASM, Data Guard and Performance tuning
Experience with Enterprise Manager for monitoring and administering mission critical databases
Experience with database backup and recovery
Experience with e-Business Application DBA with understanding for e-Business technology stack of 11i, 12,1,x & 12.2.x
Experience with e-Business & Technology patching and upgrades.
Experience in any Unix shell script, Perl script and Python
Experience in Oracle SQL/PLSQL
Experience WebLogic, IDM-OID, OAM, OIF, DIP working & integration with e-Business.
Experience with Oracle Fusion Middleware Technologies including Weblogic, IDM-OID,OAM,OIF,DIP, SOA,BIP integration with e-Business
Experience with Operating Systems (UNIX, Linux, Windows or other relevant OS-system)
Experience with Java, XML, Perl, Oracle Developer (Forms/Reports).
Ability to 'troubleshoot' and critically analyze problems quickly and effectively.
Should have excellent verbal and written communication skills to articulate technical discussions to non-technical persons.
Strong troubleshooting skills to investigate errors and performance bottlenecks
Excellent written, verbal communication and documentation skills
Should be able to work in regular day and/or late shift and possible weekend work as required.
Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).
Other Locations: US-FL,Florida-Orlando, US-CO,Colorado-Colorado Springs
Job Type: Regular Employee Hire