Oracle Technical Support Manager in Orlando, Florida
Technical Support Manager
At Oracle we deliver Hospitality and Retail solutions to leading companies worldwide. To realize our vision of making innovative and comprehensive solutions, we look to attract, hire, and retain the best talent in the industry. We are looking to hire a Technical Support Manager to head up one of our Micros Teams.
Hospitality Experience with micros products (Opera, Fidelio, POS products)
Support Center Experience (Not call center)
Proven Track record of KPI’s and ways to increase them
Proven Track Record of employee mentoring and advancement
Proven Track record of Employee Development
Experience with 24x7 Support Centers and Operational logistics
Ability to clearly speak to customers, create presentations
Proven Track Record of being Pro-Active on Customer Accounts and increasing satisfaction
Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. As a Client Relations Manager, you will be responsible for delivery of departmental results through successful direction and management of team or staff. While in this role, you will ensure high levels of customer satisfaction by establishing and measuring group performance against quality and productivity guidelines.
Your role will have an important part in the development and execution of the Client Relations yearly business plan. In addition, you will be responsible for establishing, implementing, and communicating departmental objectives and service levels. As a manager, you will be responsible for preparing and presenting employee performance appraisals on a regular basis. You will always be prepared to act as a company spokesperson to outside customers regarding their needs and inquiries.
Leads a specialized area which may have diverse functional elements. Frequently interacts with supervisors and/or functional peer group managers. May interact with senior management. Bachelors degree as well as at least 3 years Client Relations experience or appropriate related experience at Oracle. In addition, a proven track record of excellent problem solving and research skills, and excellent communication skills, while projecting a positive, professional image. Because of the nature of this position, you should have excellent communication skills, as well as the ability to provide leadership and direction to a professional team. As a Manager, you will demonstrate good judgment in the balancing of customer, employee, and company objectives.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
Job Type: Regular Employee Hire
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