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Verizon Designated Tier 1 NOC Engineer in Ostrava, Czech Republic

What you’ll be doing...

You want to be part of a global team and with global customers? You want to work on latest technologies? You want to start a career and develop skills and experiences? Then come and talk to us about a role as a Tier 1 Engineer in our brand new office in Ostrava!

  • Responsibilities of the Designated Tier 1 NOC Engineer include:

  • Performing fault identification, diagnosis, and resolution on a 24x7 basis.

  • Taking corrective actions for all incidents on customers’ networks.

  • Communicating with customers, vendors, and internal teams.

  • Initiating and driving activities to restore service.

  • Engaging and working with internal teams and/or external vendors.

  • Working closely with engineering teams responsible for the design of the customer solution.

What we’re looking for...

You’ll need to have...

  • Bachelor’s degree or relevant work experience.

  • Proficiency in English.

Even better if you have...

  • A degree.

  • Basic understanding of networking - routing, switching and wireless technologies at minimum CCENT level.

  • Strong analytical skills with demonstrated problem solving ability.

  • A team-player mindset with demonstrated excellent communications skills and structured work approach.

  • A focus on customer experience and satisfaction.

  • A service mentality.

  • An understanding of ITIL methodology.

  • Cisco certification like CCNA, CCNP, or other.

  • Experience in service provider or a skilled service desk environment.

  • ITIL Foundation v3 Certification.

  • Experience with MS-Office applications.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

REQNUMBER: 529019-1A