IBM Cloud Systems Analyst in OTTAWA, Ontario

Job Description

BA Software Reliability Engineering requires a Cost Analyst to define, build, and manage our BA Cloud Cost Model for detailed analysis and forecasting.


The BA Cloud Analyst will be responsible for managing and reporting on all aspects of the BA Cloud operational status, including but not limited to:

  • Identify/track all outages, impacted clients, etc. and provide executive view

  • Determine appropriate update times for clients to reduce impact on client business operation

  • Track/Measure outages, impacted clients, SLA

  • Provide regular updates and recommendations to Business Analytics executive team.

  • Determine and organizing all operational costs into a comprehensive operational costs model, ideally using BA tool set.

  • Once model is complete, maintain and update this model on a monthly basis.

  • Help define areas for margin improvement

  • Analyze and manage all other operational costs, including licensing, third party tools, financial approvals etc.


Required Technical and Professional Expertise

The candidate must have appropriate job experience with the following required skills:

  • Excellent communication, presentation, and organizational skills

  • Strong leadership and facilitation skills

  • Basic financial understanding

  • Adequate technical background in Comp Science or Information Technology to meet needs of the role

  • Solid experience with Excel

Preferred Tech and Prof Experience

  • Experience with BA Tools set, such as Planning Analytics or Cognos Analytics

  • Software development skills, ideally with Python or PowerShell

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.