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Waste Connections, Inc Customer Service Representative in Ottawa, Ontario

Job Title

Customer Service Representative

Employee Type

Employee

Requisition Primary Location

Ottawa, Ontario

Job Description

We are looking for a high energy Bilingual Customer Service Representative to join the team in Ottawa.

Must be Fluent in English and French

The Bilingual Customer Service Representative (BCSR) fields calls from customers and works to resolve problems they raise concerning service or billing. A successful BCSR must understand the Waste Connections of Canada business, so they can resolve various types of customer issues. This is a very fast paced work environment, with a variety of multitasking involving administrative duties, call taking and follow up action.

Job Duties:

  • Works in conjunction with other departments to resolve customer disputes.

  • Effectively communicates issues, needs and opportunities with customer service employees and other managers & solicits sale of new or additional services.

  • Interviews customers and records interview information into computer.

  • Talks with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change in service.

  • Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders.

  • Take payments, bank deposits, key word orders, keys production paperwork and general office duties

  • Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.

  • Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections of Canada employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues.

Requirements:

  • 2 years of Customer Service experience in a high call volume atmosphere.

  • Fluent in English and French

  • High school diploma or equivalent.

  • Experience with Microsoft Word, Excel and E-Mail, proficient in 10 key, keyboarding and typing skills a must

  • Solid Waste Industry Experience and or related field is preferred .

Waste Connections of Canada is an equal opportunity employer.

Job Requirements:

Education:

Language:

Certification(s):

Competencies:

Responsibilities:

Skills:

Who We Are

Waste Connections is an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees.

OUR PEOPLE MEAN EVERYTHING TO US

Waste Connections is always working to protect the health of the communities we serve, and we are grateful for the hard work and dedication that you bring to your job every day. Working here means you are a safety-minded individual who is making important contributions on a daily basis that will make a positive impact on those around you. We appreciate that you are a person of integrity who takes pride in the work you do.

Our Opportunities

BUILD TALENT FROM WITHIN

People who want to gain valuable professional experience will find that Waste Connections is a fantastic place to work. You’ll enjoy the opportunity for beneficial training and professional development opportunities that can help enhance your skills and lead the way to a more promising future.

LET’S REALIZE YOUR GOALS TOGETHER

Bring your passion to succeed and you’ll quickly discover that great opportunities are all around you. At Waste Connections, you’ll thrive if you are friendly, dedicated, and prefer a work hard/play hard culture that is focused on maintaining our reputation as the premier waste services company in the markets we serve.

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