IBM Technical Support Professional in OTTAWA, Ontario

Job Description

IBM Hybrid Cloud is looking for someone that is passionate about technology, whether it's new software or a new gadget. We'd like someone that wants to be the "goto" person and isn't afraid to take on a challenge. We want someone that loves solving problems. We also want someone that is passionate about helping ensure our enterprise clients are successful and committed to seeing a problem through to resolution.

The successful candidate will have:

  • Proven oral and written communication skills, specifically can communicate to both technical and non-technical people

  • Demonstrated experience of working in a team environment

  • Proven organizational and time management skills

  • Able to learn, adapt and apply knowledge to new situations

  • Know how to troubleshoot technical issues

Required Technical and Professional Expertise

  • Knowledge of IBM products, especially Planning Analytics, TM1 or Cognos Analytics

  • Understand Software Development Life Cycle

  • 2 years of experience in Linux, Unix, Windows

  • 2 years of experience in SQL, relational databases

  • 2 years of client facing experience

  • 2 years of experience in Excel, particularly use of Excel functions and programming concepts

Preferred Tech and Prof Experience

  • Experience with OLAP, cubes and datawarehousing

  • Experience in application tier technologies

  • Experience in web tier technologies

  • Experience in Cloud environments and technologies (e.g. IBM, AWS, Azure, Orchestration software)

  • Experience with network adminstration

  • Experience with JAVA, C#, JavaScript, HTML, Python

  • Experience with Container technologies (e.g. Kubernetes, Docker)

  • Experience with SSO, SSL, TLS, or authentication technologies

  • Experience in Accounting or Finance, especially financial budgeting modeling processes

  • Experience with SAP/BW

  • Experience with Agile methodologies​

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.