IBM Test Manager – Test Specialist, Test Management (Ottawa) in OTTAWA, Ontario

Job Description

IBM Global Business Services: Join a Leader. Consult with us.

IBM Global Business Services has more than 60,000 professionals in over 50 countries worldwide. With a strong focus on results, we enable clients to leverage technology and information to improve performance and create sustainable competitive advantages. We are proud of our talented team, our respected reputation, and our outstanding results.

Do you think the world can work smarter?​ At IBM, Test Specialists ensure that our clients can count on their systems to work smarter because they've been rigorously tested to ensure that top quality standards are met.​ After all, you can't work smart if your systems aren't up to grade.​

That's where you come in.​

As a Test Manager (Test Specialist, Test Management) you will use your expertise in the planning, design, management, execution and reporting of tests - using appropriate testing tools and techniques - to ensure that IBM systems (new and amended) conform to exacting standards.​ Why?​ So they'll perform as specified, with any interface, to meet clients' business goals.​ You will deliver on that promise with exceptional testing strategies, test plans, test cases, test reports and quality metrics.​ You will primarily apply your technical skills in an internal or external customer services and implementation environment.​ This specialization is usually performed by senior test practitioner with experience in leading large test teams. You will have relevant experience of 7 years in the IT testing environment with at least 4 years in a testing leadership role. ​You have dmonstrated experience in the development and sign-off of the test strategies for the solution and coordinating all test activities within the project and you have the ability to work smoothly and successfully with people of varied experience, skill levels;


  • At the outset of the project in collaboration with the other stakeholders, devise the test objectives, test strategies and test plans;

  • Responsible for leading, supporting and guiding IT testing projects to realize ambitious business targets;

  • Provide strategic direction to ensure that the project is supporting the client's vision, goals and objectives;

  • Experience developing positive and effective relationships at all levels including business, vendors, executives, management, sponsors and team members;

  • Be well versed in the structures, processes, and procedures to manage project delivery;

  • Understand the practical application of metrics to report on the health and progress of the project;

  • Ensure there are regular reviews, there is accountability and that management of projects, stakeholders and suppliers is in place;

  • Understand the various methods for delivery and ensure that the most appropriate procedures are being utilized to achieve success;

  • Well versed with Industry standards, testing certifications and drives efforts to bring the project into conformance with such standards, facilitates the development, implementation and adherence of testing department standards in partnership with other test team leadership;

  • Understand and track complex project costs together with wider costs of administering the project;

  • Develop the plan of bringing together the information on priorities, dependencies, impacts, projects, resources, timescales, monitoring and control;

  • Responsible for planning the test activities and delivering the test project on time and within budget while meeting all quality objectives;

  • Will guide and monitor the analysis, design, implementation and execution of the test cases, test procedures and test suites in IBM’s Collaborative Lifecycle Management suite;

  • Will effectively communicate and coordinate between the offshore team and client.

Other responsibilities include development and sign off of the Master Test Plan and other Detailed Test Plans, building the team, leading people and managing the relationships with other teams on the project.

Required Technical and Professional Expertise

  • Test planning, test execution coordination, and project planning;

  • Test tool frameworks (experience in planning, requirements, test preparation, test execution and defects);

  • Experience working in various test phases such as system test, integration test and acceptance test;

  • Experience in leading large test teams;

  • Experience in planning and leading a team executing manual and automated tests;

  • Experience translating client requirements into formal agreements and plans to culminate in client acceptance of results, while meeting business objectives;

  • Demonstrated written and oral communication skills, with proven experience in relationship management, conflict resolution and the ability to orient a message to the value needs of an audience;

  • Outstanding communication skills required, including the ability to effectively lead meetings, facilitate solutions, motivate the development team, and create effective documentation;

  • English, fluent

Preferred Tech and Prof Experience

You will have relevant experience of 8-10 years in the IT testing environment with at least 5 years in a testing leadership role.

  • Focus on ERP/COTS testing for human resource management and financial management within Government, Financial, and Insurance Industries

  • Outstanding communication skills required, including the ability to effectively lead meetings, facilitate solutions, motivate the development team, and create effective documentation

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.