KeyBank Account Manager I - Agency in Overland Park, Kansas

Account Manager I - AgencyinOverland Park, KSatKey Bank- Corporate

Date Posted:9/12/2018

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Job Snapshot

  • Employee Type:


  • Location:

11501 Outlook Street

Overland Park, KS

  • Job Type:


  • Experience:

Not Specified

  • Date Posted:


Job Description


Under the direction of the Vice President, Agency Portfolio Services, the person in this position is responsible for supporting Asset Managers in servicing a commercial real estate portfolio in the most timely, efficient and responsible manner in order to protect the interest of investors. This is accomplished within the parameters of the servicing agreements, loan documents, policies and procedures, and applicable laws.


  • Understanding of the regulations, guidelines and policies that govern the Agencies.

  • Use industry guidelines, processes and policies to assist in collecting and analyzing monthly, quarterly and annual operating statements, balance sheets, cash flow statements, tax returns and occupancy reports.

  • Assist in coordinating and notifying the property of upcoming property inspections.

  • Assist in notifying the property of inspection findings and following up to ensure completion is satisfactory.

  • Assist in conducting physical inspections/assessments on all loans within the assigned portfolio, and report findings accordingly until property inspection certified. Once certified will conduct physical inspections/assessments on loans within the portfolio, and report findings accordingly.

  • Generate income through timely collection of reserve administrative fees, late charges and default interest in order to ensure the profitability of the Servicing Division and KeyCorp.

  • Assist in monitoring delinquencies.

  • Assist in monitoring suspense and miscellaneous receivable balances

  • Assist in reviewing and processing of reserve disbursements in accordance with the reserve agreements.

  • Monitor and oversee the payment of all taxes and insurance as required by the loan documents.

  • Monitor loan maturities.

  • Assist Asset Managers with risk management assignments for credit committee and investors, including analysis of financial statements and comprehensive loan reviews.

  • Input and maintain loan and collateral data in the loan servicing system and RECWeb.


  • Administer borrower inquiries and requests while upholding Key s servicing standard

  • Assist with special projects


  • Four year college degree or experience commensurate with position grade

  • Ability to travel overnight at least once a month for Agency property inspections is required.

  • Will also be required to complete Multi-Family property inspection training.

  • Good organizational skills. Must be attentive to detail and comfortable with a high level or repetitive tasks.

  • Efficient in the use of word processing, spreadsheet, and email software, such as Microsoft Word, Excel, and Outlook


  • 1+ year(s) experience in asset management/servicing of complex commercial real estate loans

  • Loan document review and interpretation experience

  • Strong verbal and written communication skills, as well as a high degree of analytical ability

  • Experience working with lenders, borrowers, property managers, and legal counsel

  • Experience with cash management accounts, escrow/reserve account disbursements, insurance/tax issues, property releases, and loan payoffs

  • Experience with McCracken/Strategy and RECWeb loan servicing systems


  • Personal Computer

  • Telephone

  • Fax Machine

  • Photocopier/Scanner

  • Calculator

  • GPS

  • Digital Camera


  • On-the-job training

ABOUT KEY:KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.ABOUT THE BUSINESS:Key Community Bank serves individuals and small to midsized businesses from Maine to Alaska through our 15-state network of over 1,200 branches, 1,500 ATMs, telephone banking and robust online and mobile platforms. KeyBank s Consumer/Business Banking segment provides consumers and small business owners with straightforward banking solutions and personal finance expertise that helps them make confident financial decisions today and plan for tomorrow. Key Private Bank offers wealth planning that follows a consistent, disciplined approach guided by objective advice based on each unique situation. KeyBank Commercial Bank offers midsize business financial services that drive growth and profitability and help business owners identify new opportunities with products and services including deposit, cash management, investment services, commercial lending, equipment leasing, and asset-based lending.FLSA STATUS:ExemptKeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.JobID: 31614BR