Oracle Sr Cllient Manager - NetSuite Services in Overland Park, Kansas
Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.
Develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/replenish/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle's internal operations. Identify product expansion/up sell opportunities. Work with larger clients. Provide input into the CSM methodology and direction. Act as mentor to newer CSMs on a voluntary basis.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Recommended 7 to 10 years of professional experience. Demonstrated experience in implementation or client facing relationship experience. Understanding of various technical architectures and operating systems. Industry experience is desired.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
Lead continuous improvement initiatives and address escalations from internal Vertical teams using solid understanding of Customer business process requirements.
Manage complex cross departmental escalations to successful resolution.
Work proactively to identify trends in escalations and steps they have taken to prevent future escalations of that type.
Support the annual corporate vision as outlined by the executive team.
Preferred Qualifications include:
ERP, SFA, and/or OmniChannel Commerce experience
An understanding of the NetSuite platform
Title: Sr Cllient Manager - NetSuite Services
Location: United States
Requisition ID: 18000U9W
Other Locations: Canada