Oracle Systems Analyst 4-Support in Overland Park, Kansas
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelors and Masters degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle*s core products, applications, and tools.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
DBA (Database Administrator)
Oracle DBA and Oracle Engineered Systems Expert
The DBA will use knowledge of database management products and services to support the IT infrastructure. This role requires the DBA to monitor and support Production Customer database operations, and provide database administration tasks to ensure timely delivery of quality IT Products and Services. Oracle RAC, Patching Grid Infrastructure, ASM, Clusterware, RDBMS and OEM would be required. Based upon strategic direction and initiatives, you must be able to deliver tactical results of agreed upon objectives.
A thorough knowledge of IT concepts, strategies and methodologies as well as practices is essential.
Install and patch database engine software and related components
Support Engineered systems: Exadata, Exalogic and Supercluster technologies
Implement database changes for application releases and maintenance following established procedures and standards
Setup, Perform and monitor database backups for successful completion
Configure Data Guard databases, support, monitoring and rebuild standby DBs
Monitor database activity, performance, and capacity
Perform database performance tuning for Oracle Engineered Systems (indexing and optimizer strategies, stored procedures/triggers, partitioning, commit levels, rollbacks, locking schemes, temporary spaces/sort areas, and memory management)
Respond to problems quickly and document corrective action, requires remote access and 7x24 availability
Perform analysis and troubleshooting of queries using RDBMS toolsets; provide performance improvement recommendations
Provide operational patching and support 7x24 for customer's on the service
On-call 7x24, remote and onsite, support will be required.
Bachelor s Degree in Information Technology or Computer Science or equivalent work experience
Experience in multi-tier architecture environment required
High-level skills in database development/management software and general computer programming and demonstrated experience in database analysis, scoping, data and process mapping;.
6 years work experience with production database administration
Fundamental understanding of computer networking, systems and database technologies.
Ability to handle multiple tasks
Excellent communications skills. (English required, Spanish Language a plus)
Oracle certifications are a plus
Experience with OEM, Grid control, RMAN and tape management systems
This position requires excellent verbal and written communication skills, strong customer service focus, and ability work in a team as well as independently, ability to learn on the fly, ability to follow procedures, and ability to suggest improvements to existing procedures asappropriate.
Oracle Database Administration versions 11g through current (multiple hardware platforms)
Oracle RAC, CRS, Data Guard experience required
Oracle installation, patch and upgrade within production environments.
UNIX administrative experience, Solaris 8 through current (Oracle Enterprise Linux, Red Hat Linux, HP-UX, AIX a plus) is desirable.
Oracle Enterprise Linux, Solaris, AIX, HPUX support would be a plus
Oracle Enterprise Manager knowledge required
Project Management skills involved as a participant but may lead some projects like patching.
Candidates must be highly motivated, must have initiative, team-oriented, and able to meet the aggressive schedules required in a fast moving environment
Documentation skills for Incident, Change and Problem management required.
- Any Oracle certifications a plus
Candidate will be responsible for delivering database administration and engineering system services to customers within the Oracle Operation Management Portal. The candidate will also be responsible for interacting with customer counterparts on a regular basis and serving as the technology expert on the customer s behalf. This service is delivered via remote support and the candidate should be able to work in an independent environment while interacting with other team members remotely.
There is no formal dress code for this position; however the candidate will be required to follow customer dress codes in the event that they will be asked to travel to the customer site.
Travel may be required for training or as needed at the customer s request. The candidate should have a valid driver s license and a passport for the ability to travel upon request.
The candidate should expect to have to work overtime on a regular basis; this would be dependent on the customer's project workload assigned. Work shift would be flexible. Support of customer s including 7x24 coverage. Weekend work required.
Title: Systems Analyst 4-Support
Requisition ID: 17001A8T
Other Locations: US-VA,Virginia-Reston, United States, US-CO,Colorado-Colorado Springs