Monsanto Customer Interface Account Specialist in OXNARD, California
The Customer Interface Account Specialist operates within the Bayer Vegetable Seeds Customer Care organization. A Customer Interface Account Specialist is responsible for supporting complex customers and dealer accounts. Account responsibility is assigned to specific accounts and has primary ownership of the customer service relationship with said accounts. Interactions with customers are proactive and driven by relationship- building activities. A Customer Interface Account Specialist develops intimate knowledge and understanding of customers’ infrastructures, organizational setups, growth goals, business cycles, etc. and builds strategic operational plans to complement.
This role will achieve results by demonstrating a preference for taking action and working with a sense of urgency, balancing day-to-day activities with corporate objectives, maintaining a focus on business impact of efforts and partnering effectively with the Sales team. At Seminis/De Ruiter, a division of Bayer, we are committed to recruiting and retaining the best individuals through our team-oriented culture that encourages creativity, decision-making, and entrepreneurial spirit.
Owner of the service relationship with assigned customer base, acting as primary communication contact for accounts
Responsible for creation of cases for all inquiries, orders and complaints in the customer record management (CRM) tool to communicate necessary changes to existing orders in SAP, and partnering with Customer Operations counterparts to ensure execution
Coordinates internal resources cross-functionally to solve customer problems and deliver solutions to accounts
Utilizes product and agricultural business knowledge to support, educate, and advise customers on solutions
Proactively seeks customer feedback -- regularly via phone and periodically in person -- to review satisfaction level, identify bottlenecks, and propose internal solutions to improve customer experience
Executes regular, scheduled touch points with all assigned customers to review open order status, discuss upcoming anticipated supply needs, review their position against marketing targets, etc.
Partners with Customer Operations counterparts to ensure accurate processing, management and timely delivery of customer orders, and utilizes CRM tool and reports to keep a constant pulse on orders pertaining to assigned customers or region
Understands relevant KPIs and metrics for the role and department, maintains ongoing knowledge of current performance, and proactively strives to close performance gaps in partnership with Team Lead
Control, knowledge, and adherence to all pertinent quality management systems (QMS) and SOX processes and documentation, and supports the team in updating and creating Service-related documents as appropriate or requested by Team Lead or Process & Governance counterparts
Maintains an ongoing understanding of supply for products relevant to their customer base or region, leveraging partnership with Customer Operations, supply reports, and resources from the CRM tool, and promoting more knowledgeable first-line support to the customer
Required Skills :
A minimum of 3 years of professional working experience
A minimum of 2 years of customer service experience
Proficient in the Microsoft Office Suite
Ability to occasionally field and attend to customer concerns or issues outside of normal business hours
At least one year of experience in Account management
At least one year of experience using SAP
At least one year of experience using SalesForce.com
Bayer successfully completed the acquisition of Monsanto in June 2018, bringing together Monsanto’s leadership in seeds and plant traits with Bayer’s leadership in chemical and biological crop protection. By joining forces, we will create even more extensive career opportunities for talent around the world.
We’re a global team working to shape agriculture through breakthrough innovation that will benefit farmers, consumers, and our planet.
While we are now Bayer, we will continue to hire using separate career sites until we can integrate our career platforms. We invite you to explore the career opportunities available at the combined company by visiting www.advancingtogether.com/careers
Organization: VEG SC NA - Supply Chain Vegetables NAM51070364_
Title: Customer Interface Account Specialist
Location: North America-USA-California-Oxnard
Requisition ID: 01T0T
Job: Customer Operations & Support
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