Aetna Shared Administration Account Liaison 49876BR in Parsippany, New Jersey

Req ID: 49876BR


The Shared Administration Account Liaisons serve as the primary liaison between the business partner (TPA or Fund), the service operations team, and the account management team. Primary responsibility is to manage the relationship with the business partner, to allow for membership and revenue growth in the Shared Administration market.

Fundamental Components:

The Shared Administration Account Liaison will manage and resolve escalated and complex global issues for their assigned business partner(s). Actively participates with sales implementation and account management activities. Serves as the expert on the needs and requirements for their assigned business partner(s). Advocates for the business partners with internal Aetna teams (claim operations, provider services, medical management, etc.). Works closely with the account management team to provide meaningful reporting packages to the business partners. Supports the leadership of the TPA Relations and Program Management teams by driving results, and identifying potential risks to the Shared Administration program and platform. Proactively identifies root causes and provides potential solutions.


The successful candidate will have experience with claim processing on ACAS; exceptional written and verbal communication skills; demonstrated problem solving and root cause analysis skills; and a proven record at adapting to and/or leading change. The ability to work independently and make business decisions that balance risk and reward for Aetna and the business partner is critical.


The highest level of education desired for candidates in this position is a Associate's degree or equivalent experience.


Functional - Claims/Claim processing - Medical or Hospital - ACAS/1-3 Years

Functional - Customer Service/Customer Service - Member Services - Traditional products/1-3 Years

Functional - General Management/Project management (non-IT)/1-3 Years


General Business/Communicating for Impact/ADVANCED

Leadership/Anticipating and Innovating/FOUNDATION

Leadership/Creating Accountability/FOUNDATION


Leadership/Collaborating for Results/FOUNDATION

Leadership/Fostering a Global Perspective/FOUNDATION

Service/Working Across Boundaries/FOUNDATION

Telework Specifications:

Candidates considered from all locations. Telework option available


Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Management