TeleTech Billing Operations Analyst - Night Shift in Pasay City, Metro Manila, Philippines

TeleTech is seeking a Billing Operations Analyst to join our Enterprise Services team at our Regional Operating Headquarters, based in Pasay City, Philippines.

Our Accounting organization team brings significant value and contribution to our company through common focus to deliver operational excellence consistent with GAAP, conform to the highest standard of ethics, and develop future leaders for the business.

What you’ll be doing:

The Billing Operations Analyst is responsible for all phases of billing administration for a portfolio of accounts. Responsibilities include evaluating contracts, gathering reporting data, producing complex excel templates and validating of invoice data.

What you’ll bring to us:


  • Reading, comprehending and interpreting complex contract requirements and translating those requirements into an invoice template.

  • Reviewing and validating contract components and invoicing data provided by Operations. Communicating with Operations staff regarding program specifications.

  • Gathering operational data from various reporting systems. Updating and maintaining relevant billing data in financial systems and ensure that all charges are billed completely and accurately

  • Developing invoicing for new clients, reviewing contracts, identifying the source of billing elements, and establishing effective monthly processes. Maintaining process documentation and compliance with those processes.


  • Review and monitor assigned accounts and all applicable collection reports. Stratify collection activities to maximize cash receipts

  • Collection calls and/or correspondence, follow up on payment arrangements in a fast paced goal oriented collections environment on a timely manner while keeping and improving client relations.

  • Collections of outstanding accounts receivable from the existing clients, resolving customer billing problems and reducing accounts receivable delinquency, resolution efforts regarding collection issues, customer refunds, process and review account adjustments, resolve invoice disputes and short/over payments, invoice and payment reconciliations.

What skills you’ll need:

  • BA/BS or equivalent work experience

  • 1-2 years’ experience with complex billing and/or financial analysis experience required

  • Advanced Excel experience required

  • Oracle Business Suite experience preferred

  • Ability to interpret complex contracts

  • Strong analytical abilities

  • Very strong English written and oral communication skills

  • Willing to work night shifts

Who We Are:

TeleTech is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

Our Enterprise Services organization is the machine behind our market-facing product and solution areas, enabling each of our segments to deliver for our clients. Whether Information Technology, Finance, Accounting, Tax or Treasury, Supply Chain or Legal, or one of our Human Capital team members, we help to guide and simplify TeleTech’s business processes and operations.

/Lead EverydaywDo the Right Thingw Reach for AmazingwSeek First to UnderstandwAct as OnewLive life Passionately/



/Notice to external Recruiters and Recruitment Agencies: TeleTech does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TeleTech, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TeleTech./

Job: *Finance / Accounting / Audit

Title: Billing Operations Analyst - Night Shift

Location: PH-National Capital-Pasay City, Metro Manila

Requisition ID: 02975