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TTEC Senior Digital Communications Specialist (Mosaic) in Pasay City, Metro Manila, Philippines

TeleTech is seeking a Senior Digital Communications Specialist (Mosaic) to join our Enterprise Services team at Five Ecom/ Sta Rosa / Novaliches sites.

*What you’ll be doing: *

As part of the Global Digital Communications team, the Digital Communications Specialist (Mosaic) will play an integral role in positioning and promoting TTEC’s corporate voice through our intranet platform, desktop alerts, digital signage and our mobile app within the organization. In addition, you will help develop and enforce all online brand standards across the organization.

This individual will represent several different departments within the organization, helping to create and maintain the objectives and goals of these departments while facilitating conversations and forums related to the employee space. They will be responsible for coaching users on community tools and be responsible for coordinating training sessions and building training labs to produce educational and informational content within these communities.

What you’ll bring to us:

  • Provide support and training across our digital communication platforms.

  • Conduct coaching sessions with internal teams to understand their business needs and recommend strategies to utilize the social intranet to improve communication and collaboration.

  • Analyze usage data to understand how employees are using the intranet and make recommendations for improvement.

  • Develop training materials to provide simple instructions on how to use the site’s basic and advanced functions

  • Deliver live or online training sessions to audiences ranging from 5 – 20 employees.

  • Use employee feedback and/or market research to evaluate and recommend new intranet features that will provide increased value for users

What skills you’ll need:

  • BA/BS or equivalent experience in communications or marketing

  • Deep familiarity with PowerPoint, Excel, Word, and strong spoken/written English language skills

  • A fundamental understanding of SharePoint and the ability to create content within the platform

  • The ability to follow standard practices and procedures

  • Highly motivated team-oriented player with a can-do attitude that finds creative ways to “get to yes”

  • Strong customer focus

  • Working knowledge of gamification

  • Willing to work night shifts

  • Willing to work at Pasay, Sta Rosa or Novaliches sites

/Lead Everyday w Do the Right Thing w Reach for Amazing w Seek First to Understand w Act as One w Live life Passionately/


Job: *Human Capital / Talent Acquisition

Title: Senior Digital Communications Specialist (Mosaic)

Location: PH-National Capital-Pasay City, Metro Manila

Requisition ID: 02E5M

Other Locations: PH-Calabarzon-Santa Rosa, PH-National Capital-Quezon City, Metro Manila