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TTEC Specialist, Employee Communications in Pasay City, Metro Manila, Philippines

TeleTech is seeking a communications renegade; a true deadline wrangler with strong writing and editing skills to help tell the story of TeleTech through day-to-day communication tactics. The right candidate will be responsible for developing, implementing and measuring our corporate communication messages through the eyes of our leadership channels. In addition, we are seeking a corporate communications visionary who consistently researches and generates expertise related to emerging trends in the writing industry

As a key member of our global corporate communications team, you will play an integral role in positioning and promoting TeleTech’s voice through traditional and social channels. In addition, as a Communications Specialist, you will work with the Communications Manager to ensure messages are consistent with the overall brand, to meet company standards, maintain and promote a positive image on behalf of the organization and engage the global workforce.

The primary objectives of this position include:

  • The ability to document and translate organizational messages and ideas in simple and concise sentences and paragraphs

  • Ability to interpret, translate and document requirements, policies, processes and procedures for various departments and subject matter materials

  • Ability to manipulate and format documents using MS Word or other well known word processing tool and publishing tools

  • Ability to formulate and construct innovative communications solutions

  • Leading the writing and editing production for the department

  • Resolving issues through clear, concise communication channels

Duties and Responsibilities

  • Provide corporate communication support to promote organizational initiatives

  • Provide meticulous copy writing and copy editing services

  • Create written communication plans including program strategies, messaging, tactics and timelines

  • Ability to interpret, translate and synthesis organizational messages

  • Provide consultation and recommendations to internal clients

  • Manage projects inclusive of project timelines, creative briefs and strategies

  • Interpret and analyze measurement tool responses

  • Develop and disseminate memos, newsletters and corporate announcements using internal communication channels

  • Work with team members on special events, program launches and new initiatives

  • Consult with key stakeholders

  • Draft articles, memos, organizational announcements, social media sound bites and content for elevator flyers, corporate headquarters e-newsletter and news features for the company employee magazine using AP Style

  • Facilitate communications for integration of acquired companies, including letters, internal talking points, and PowerPoint slide presentations

  • Draft executive memos

  • Logistical support for TeleTech events as required

Skills and Attributes

  • Collaborative, team player who has the ability to gather, understand and synthesize information

  • Passionate about wrapping oneself up in target audience insights to drive toward creative solutions

  • Highly organized and able to handle multiple priorities at any given point with competing deadlines

  • Creative and innovative thinker; ability to approach opportunities and issues and generate ideas that inspire new directions and exciting outcomes

  • Strong business acumen; integrates and balances priorities, work activities and resources for the benefit of multiple key stakeholders

  • Strategic thinker; processes information through a strategic lens with the ability to recognize connections between project objectives and those of the broader organization

  • Comfortable with complexity, ambiguity and change

  • Trustworthy with strong business integrity and ability to hold sensitive information in confidence

  • Exhibits ability to lead projects by establishing credibility necessary to partner with client teams to formulate project direction and provide clear path forward recommendations

  • Ability to distill data and translating findings into innovative, profitable, executable, and operationally feasible solutions

  • Develops and maintains effective relationships with a broad group of stakeholders in order to foster trust and partnership



  • BA/BS in journalism preferred

  • Minimum 2-3 years of professional experience in corporate communications

  • Understanding of corporate communication practices

  • Experience in employer branding, human resources or internal communications a plus

  • Knowledge of project management techniques

  • Working knowledge of Microsoft Office applications including Project, Word, Excel, and PowerPoint

  • Strong written/verbal communication and interpersonal skills with various levels within an organization

  • Copywriting and proofing proficiency

  • Travel 0-25%

  • Applicants must be willing to work in PASAY CITY.





/Notice to external Recruiters and Recruitment Agencies: TeleTech does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TeleTech, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TeleTech./

Job: *Marketing

Title: Specialist, Employee Communications

Location: PH-National Capital-Pasay City, Metro Manila

Requisition ID: 02BX6