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American Water Senior Supervisor of Operations in Pennsauken, New Jersey

Founded in 1886, American Water is the largest and most geographically diverse publicly traded U.S. water and wastewater utility company. With headquarters in Camden, NJ, the company employs over 6,800 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to an estimated 15 million people in 46 states. To learn more about American Water and additional career opportunities, visit

  • Primary Role*

/ Supervisory responsibilities for water plant operators, technicians, and laborers, and works under the general direction of the General Manager. Develops processes for daily staff work functions, oversees collection, and use of operational and maintenance information. Leads implementation of Environmental, Health and Safety programs./

  • Key Accountabilities*

  • Schedules, coordinates and provides field supervision of staff involved in operational and maintenance activities of water distribution system. 20%

  • Provide for the training of assigned personnel in work methods, use of tools and equipment, and safety practices. 20%

  • Orders materials and supplies for routine operations, and preventative and emergency maintenance. 10%

  • Assist in the development of departmental standard operating procedures and emergency response plans and procedures. 20%

  • Maintains records and prepares reports. 15%

  • Conducts performance evaluations of assigned subordinate personnel. 5%

  • Participates in hiring, and disciplinary actions of assigned subordinate personnel in accordance with company policies. 5%

  • Performs other related functions as assigned. 5%

  • Knowledge/Skills*

  • Knowledge of techniques, equipment, facilities, materials, methods, and procedures used in operations, maintenance, construction, and mechanical repair of water/wastewater facilities and appurtenances.

  • Knowledge of health and safety regulations.

  • Able to perform routine maintenance and servicing standardized water process control, monitoring, and compliance sampling and testing.

  • Able to prepare and maintain accurate paperwork such as records, logs, orders, surveys and routine reports as directed.

  • Able to communicate effectively will all levels of the organization.

  • Computer literate; MS Word, MS Excel and CMMS systems.

  • Able to perform accurate mathematical calculations related to this position.

  • Able to plan, schedule, prioritize, and coordinate work within assigned work area.

  • Able to respond to emergencies.

  • Able to establish effective working relationships with employees, supervisors, customers, and the general public.

  • Able to work in a team environment.

  • Experience/Education*

  • Minimum of 8 years of experience in water / wastewater field

  • Minimum 4 years supervisory/management experience

  • Must possess a valid state (of residence) driver’s license

  • Must possess an NJ Class 2 license

  • Must obtain an NJ Class 3 within 24 months

  • Travel Requirements*

  • Local travel to various worksites only

  • Competencies*

  • Prioritizes & Role Models Safety

  • Self-Awareness

  • Develops Talent

  • Plans, Aligns, & Directs

  • Drives Engagement

  • Decision Quality

  • Join American Water...We Keep Life Flowing*™

  • American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants* based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.