IBM Account Receivable Specialist in PETALING JAYA, Malaysia

Job Description

Role description

Organize and execute collection of assigned AR portfolios.

Review and monitor daily AR position and identify the most efficient mode (via phone, visits, emails etc.) of liaising with clients for timely settlement.

Reconciliation of accounts where necessary.

Resolves inter-company and client issues, escalate where appropriate.

Issue collection notices, demand letter, late payment fees as appropriate.

Identify invoice disputes and take appropriate actions with IBM Account team to resolve disputes.

Take actions to write-off bad debts as appropriate.

Collate documentation for refunds and write-offs and provides first level review.

Ensure all customer details are kept current in the relevant database.

Ensure any adjustments, journals, credits are applied correctly as per client direction.

Ensure adherence to Business Controls and compliance to procedures and ensures controls target are met.

Identifies opportunity for process improvement


Excellent Business Acumen – (preferred but not mandatory) experience in collections, knowledge regarding application of financial concept, knows the IBM policy/practice/procedure and knows IBM vision/mission/strategy.

Highly analytical and excellent decision-making skills.

Excellent time management.

Excellent oral and written communication skills.

Excellent interpersonal and presentation skills.

Excellent negotiation skills.

Ability to multi-task and adapt to varied environments.



A team player.

Required Technical and Professional Expertise

Technical Skill:

  • Proficiency in Lotus Notes, MS Office application

  • Project management skills.

Preferred Tech and Prof Experience


EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.