Oracle Senior Manager, Customer Success Services in Petaluma, California
This manager-level position is responsible for a segment within a given practice focused on a specific industry, service line, technology center, specialty area or region. Responsible for managing the three main pillars of a practice: people management, portfolio/delivery management and sales enablement. Has profit and loss responsibility or financial/expense management of practice.
Accountable for operational/financial metrics and overall business results of practice. Responsible for maintaining practice direction, ensuring quality of consulting delivery, and maintaining customer referenceability. Ensures that operational policies are followed and that business objectives are achieved by focusing on best practices and process improvements. Develops plans to successfully implement operational policies and achieves business plan. Is accountable for managing and growing a revenue stream and customer base. Typically manages individual contributors. May serve as advisor for moderately complex engagements.
8 years of experience relevant to this position including 4 years of consulting experience and 2 years of project management leadership experience. Undergraduate degree or equivalent experience. Can lead, engage, mobilize and motivate multiple teams to accomplish goals. Product, technology or industry expertise relevant to the practice focus. Ability to travel as needed.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
As part of the Professional Services practice, the Senior Manager role is responsible for working jointly with the Oracle NetSuite Account Management Group for supporting their recurring revenue (ARR) targets.
Additionally thisrole is responsible for the scoping and positioning of new servicesengagements. This roledirectly supports the sales cycle via internal knowledge transfers, solutionreviews and executive-level Customer meetings. The successful candidate willexcel at expanding NetSuite s footprint with existing customers through upsellof services opportunities. They will manage a team of resources, responsible for presenting and delivering the final Statement of Work (SOW) for the Professional Services to implement the products sold.
*Responsibilities include: *
Work with Practice Vertical Leads, Practice Directors and Practice Managers to determine best approach to Professional Service offerings based on prospect and scope.
Work with Account Management Organization leadership to strategize on how to improve Customer Success within the assigned vertical.
Monitor and prioritize Professional Services opportunities, your team of Solution Principals are engaged on.
Create Statements of Work and develop cost estimates for Professional Services efforts
Develop, deliver and sell high-impact Professional Services Value Proposition
Participate in pricing and Statement of Work presentations to prospective customers to present and discuss contents of an SOW
Negotiate with Customers in regards to inclusions/exclusions in the scope of the SOW and update pricing accordingly
Assist clients with mapping their budget & priorities to the scope and deployment strategy
Handle day-to-day administrative tasks such as: vacation scheduling and expense reports
Title: Senior Manager, Customer Success Services
Location: United States
Requisition ID: 18000TGC