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AmeriHealth Caritas Business Systems Analyst Senior - LTSS in Philadelphia, Pennsylvania

Business Systems Analyst Senior - LTSS

Location: Philadelphia, PA

Telecommuter?: No

ID**: 18026

Job Brief

Work with Long Term Services and Support Business team (LTSS) to elicit, analyze, communicate, document and validate requirements for applications

Your career starts now. We’re looking for the next generation of health care leaders.

At AmeriHealth Caritas, we’re passionate about helping people get care, stay well and build healthy communities. As one of the nation's leaders in health care solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together we can build healthier communities. If you want to make a difference, we’d like to hear from you.

Headquartered in Philadelphia, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services. Discover more about us at .


Work with the Information Solution Application teams and the Long Term Services and Support Business team to elicit, analyze, communicate, document and validate requirements for applications to improve the support of the Long Term Services and Support product. Manage relationships with all stakeholders to control the flow of work. Use creative problem solving skills to remove barriers and effective communication skills to keep all parties informed regarding status. Become SME (over time) in Long Tern Services and Support software applications and interactions. The Business Systems Analyst Senior should be very confident in their ability to communicate with both the Business and Information Solutions Associates. They should demonstrate an understanding of the product and business workflows to create accurate requirements for the systems used to support the business. Mentor junior team members.

  • Analysis and documentation of current and future processes/systems and delivery of documentation for the effective implementation of stated processes

  • Hands-on interaction with stakeholders to create clear & concise Business Requirements, Functional Specifications, Data Flows, and/or other SDLC deliverables according to ACFC standards

  • Manage work assigned to ACFC vendors as it relates to deliverables.

  • Prepare feasibility and cost analysis determinations for projects.

  • Interface with business clients, PMO, all levels of management, technical staff, architects, vendors, and others with minimal supervision to achieve project goals and initiatives.

  • Effectively communicate with all stakeholders, regardless of technical understanding, and ability to convey technical concepts to non-technical stakeholders in a manner that enables good business decision making.

  • Demonstrate superior customer focus always. Build consensus among stakeholders as it relates to large-scale business problems and issues.

  • Assist in managing large scale projects, lead appropriate resources, and determine project requirements and deliverables to ensure successful implementations to meet user needs.

  • Critically assess impacts to the business processes as well as technical process flows and lead the introduction of new concepts and business processes.

  • Demonstrate strong problem solving capabilities and approach each problem in a logical and analytical manner with high degree of perseverance; produce definitive statement of the issues, and identification of alternative solutions, the recommended course of action, and the consequence of the decision.

  • Anticipate and keep manager and project staff informed of future or planned events that could impact implementations.

  • Use sound judgment in matters where there is established or little precedent and in keeping management informed of specific problems or events that impact the departmental or overall corporate objectives.

  • Work effectively both as a member of a team and independently; establish good judgment regarding routine, significant, and sensitive matters or those issues for which direct response is inappropriate and promptly apprise Manager.

  • Professionally lead productive meetings, deliver professional oral or written presentations.


  • ​Four-year degree in Management Information Systems or related field, or eight years of related work experience.

  • At least five to eight years of experience as a Business Analyst, preferably in the healthcare domain.

  • At 8+ years of experience in business and functional requirements gathering.

  • Knowledge of managed care organization applications, products and processes.

  • Customer focused attitude.

  • Technical experience strongly preferred (solid working knowledge of programming and constructs).

  • Experience with MS Office products, including Visio and MS Project.

  • Excellent interpersonal skills as well as a strong team player in order to elicit cooperation from a wide variety of sources.

  • Strong oral and written communication skills.

  • Organization & coordination skills in order to balance creation and maintenance of numerous requirements.

  • Flexibility to conform to shifting priorities with the ability to prioritize and execute tasks in a dynamic environment.

  • Self-motivated with the ability to work independently with limited supervision.

  • Previous experience with Long Term Services & Support product preferred.

EOE Minorities/Females/Protected Veterans/Disabled