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IBM Delivery Partner Executive in Philadelphia, Pennsylvania


At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

This role ensures client needs are satisfied by constructing partnerships between the PE/ Project Office, clients, vendors, and subcontractor organizations, and managing the implementation of these partnerships to ensure positive client satisfaction. He/she builds account satisfaction through the formulation, development, implementation, and delivery of technical and business solutions as specified in the contract or Statement of Work (SOW). The DPE works with the PE and delivery organization as a primary point of contact for client needs, requirements, and expectations with regard to assigned IBM delivery team operations. He/she provides account leadership to the service delivery team to develop program, project, product, and business strategies, implementing resulting solutions to meet contract deliverables. The DPE manages cost, schedule, and service deliverables as they relate to the delivery organization. He/she supports the PE in identifying growth opportunities and contract profitability, owns service delivery quality, and is responsible for tracking and reporting service level attainment/objectives (SLAs/SLOs). Strong Governance skills, Ability to delegate, yet be in control, Cultural Awareness, Client interaction, and negotiation skills.

The role of the DPE is critical to the success of IBM and is the cornerstone of Service Delivery Excellence. As clients demand more from their partners, the business must evolve to stay ahead of the change that affects success. IBM must constantly revalidate roles to ensure delivery to commitments, growth of the business, and an increased financial position. The DPE role focuses on 12 core skills that are the fundamentals of executing service delivery.

DPE Core Skills:

  1. Apply Planning Techniques to Client Strategy

  2. Apply Business Control Requirements

  3. Apply Financial Management and Forecasting Techniques

  4. Apply All Elements of Cost Accounting

  5. Manage Client Expectations/Satisfaction

  6. Manage Client Relationship & Coverage Plan

  7. Manage Account Performance

  8. Manage Contract Transition and Change

  9. Implement Quality Process Metrics

  10. Perform Team Building in Cross-Functional Teams

  11. Manage Global Delivery

  12. Develop Offerings/Solution Strategy from Opportunity Assessment

Financial Industry Knowledge or Experience in managing Financial clients will be added plus.

Required Technical and Professional Expertise

  • Knowledge of ITIL - 10+ years

  • Project Management skill, PMI Certified is preferred - 5-7 Years

  • Cloud Solutions, Cloud Migration - 1-2 years

Preferred Technical and Professional Expertise

Preferred skils to have, but not required:

  • Artificial Intelligence (1 to 2 years of experience)

  • Cognitive Skills (1 to 2 years of experience)

  • Blockchain (1 to 2 years of experience)

  • Mainframe technologies (4 to 10 years of experience)

About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.