Olympus America Inc. Evergreen Requisition - Endoscopy Support Specialist in Philadelphia, Pennsylvania

Job Duties::

  • Acquire experience and confidence in supporting targeted customers, local Sales Representative, Field Service Engineers, Repair personnel, Service management, and other corporate personnel to provide the highest level of customer support and endoscopy service satisfaction.

  • Acquire experience and confidence in conducting service support calls independently and in a team effort with other corporate personnel as necessary.

  • Mentor and monitor to meet customer service needs, to provide solutions for endoscopy equipment service problems, to assist customers toward the goal of repair reduction, and to demonstrate the ability to develop customer relationships based on trust, loyalty and satisfaction.

  • Train to secure and grow Olympus service repair business through the promotion of Service Contracts for endoscopes, video electronics and reprocessing equipment.

  • Support service contract business by performing pre contract inspections, performing scope audits and approaching non contract customers to support the value of service contracts and proper maintenance of Olympus endoscopy equipment.

  • Train and mentor focusing on conducting customer educational visits, diagnosing issues relating to endoscopy equipment care, handling, CDS and storage.

  • Receive and comprehend core knowledge to conduct in service programs based on identified educational visit needs and assist in customer training to ensure that their endoscopy equipment will be maintained to Olympus standards for maximum operational performance.

  • Learn to establish and maintain customer rapport with key decision makers (i.e. Bio med, Nurse Manager, Materials Manager, Physicians, etc.) and gain experience to support their endoscopy equipment service requirements and leverage relationships to assist in the growth of Olympus service business.

  • Develop the knowledge and skills required to produce the highest levels of customer engagement and service support.

  • Become familiar with endoscopy equipment applications and products through structured corporate training programs, on the job training, study of Olympus marketing materials, sales brochures and available self study programs.

  • Obtain instruction and understanding of customer repair cost utilization analyses reports and learn how to review service contract performance and cost consumption versus elapsed time data.

  • Develop skills to assist over consuming contract customers to improve equipment utilization and reduce repair costs through an asset management focused approach enhancing the performance and value of their Olympus endoscopy equipment.

  • Develop and demonstrate consistent and repeatable equipment demonstrations and the proper and compliant methods to conduct customer in service programs.

  • Develop a routine communication schedule with management to exchange information on daily and weekly activities.

  • Maintain all assigned assets including, but not limited to, laptop computer, mobile device(s), demo equipment, etc.

  • Submit all required field activity documentation, including travel itineraries, field service reports and expense reports timely, accurately and as directed.

  • Update service records as required.

  • Train to accurately perform and report on other MBO related duties as assigned and to meet all goals set and agreed upon with management.

  • Retain technical knowledge and be evaluated as having the ability to perform and meet all job responsibilities in order to progress beyond the training period.

  • Perform all other duties as assigned.

Job Description:

  • An Evergreen Requisition is an advertisement for positions that Olympus hires for throughout the year. It is a way for Olympus to build a database of qualified, interested individuals for a particular job function so that when there is a need to fill that type of role, the hiring process will be faster. By applying to an Evergreen Requisition, you are expressing your interest for a particular job function within the Olympus family of companies.

In addition to submitting your resume to an Evergreen Requisition, we encourage you to create a job search agent to be alerted when positions in your areas of interest become available. In the job search agent specify all the geographic locations you would consider. *

The primary responsibility of the Endoscopy Support Specialist will be to obtain core Olympus product, service and operational knowledge during their initial training period. The incumbent will be required to successfully complete designated customer service training to develop essential customer relationship building skills to provide customer endoscopy support activities, successfully attend and complete a structured training curriculum which will include classroom instruction and hands on equipment practice and evaluation. He/She will also learn and implement repair service strategies within a discreet territory that will provide customer assistance in reducing service contract costs, support service contract renewals and create opportunities to increase repair service market share. The incumbent will provide an operational core competence of technical and presentation skills to drive Olympus service business objectives. He/She will provide endoscopy support service that will strengthen the Olympus brand through building strong customer relationships. EOE M/F/D/V

Primary Hiring Locations : Nationwide

About Us:

Olympus America, Inc. with headquarters in Center Valley, PA is a precision technology leader, creating innovative opto-digital solutions in health care and life science products throughout North America. Olympus works collaboratively with its customers and its affiliates worldwide to leverage R&D investment in precision technology and manufacturing processes across diverse business lines. These include: gastrointestinal endoscopes, accessories, and minimally invasive surgical products; advanced clinical and research microscopes. Olympus America Inc at http://www.olympusamerica.com/

Job Requirements::


  • BA or BS degree or equivalent knowledge and or clinical experience is required.

  • Minimum of one year employment in Sales and or Service is required.

Posting Locations:

California, San Diego, California, San Francisco, Colorado, Denver, Georgia, Atlanta, Illinois, Chicago, Maryland, Baltimore, Massachusetts, Boston, New York, New York City, Pennsylvania, Philadelphia, Tennessee, Memphis, Texas, Dallas, Texas, Houston, Washington, Seattle

Company URL:

Olympus America Inc at http://www.olympusamerica.com/

Posting Title:

Evergreen Requisition - Endoscopy Support Specialist

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