Olympus America Inc. Evergreen Requisition - Field Service Engineer in Philadelphia, Pennsylvania

Job Duties::

  • Perform new equipment installations, upgrades, post installation testing, troubleshooting and all other aspects of technical support for all endoscope, mechanical, electronic, video, computer, LAN and network products.

  • Provide new sales, sales demonstrations and/or trade show support.

  • Quote and install cabling projects that includes soldering, terminating and pulling cable.

  • Troubleshoot, diagnose, and repair the entire line of medical electronic, video, computer and network products on customer premises, at Olympus repair facilities, and when necessary via telephone.

  • Occasionally required to utilize a ladder for indoor work off the ground.

  • Provide pre-site inspection, preventative maintenance and customer care support.

  • Escalate support issues when customer satisfaction is jeopardized and report all product non-conformance and safety concerns.

  • Establish and maintain open lines of communication with key internal and external customers to remain current with support, repair and on-going issues (i.e. installations, upgrades, persistent problems).

  • Provide pre and post sales education and training support for all endoscope, reprocessor, electronic, video, computer and network products.

  • Create and maintain accurate service visit records and checklists to reflect equipment support and repair activities.

  • Documentation may include labor and travel reporting, parts consumption, problem summary text and checklist completion.

  • Maintain all assigned assets in a neat and organized manner, including but not limited to company vehicle, laptop computer, cell phone, repair parts and tools.

  • Return defective or unneeded material in a timely manner.

  • Ensure chemicals and tools comply with expiration dates.

  • Employees will be required to be trained through structured corporate training programs, on the job training, study of Olympus marketing materials, sales brochures and available self-study programs.

  • Must attend/complete course for CompTIA NET+ certification within one year of hire.

  • Meet all assigned targets and goals set by Corporate, Regional and Field Service Managers.

  • Perform all other duties as assigned.

Job Description:

  • An Evergreen Requisition is an advertisement for positions that Olympus hires for throughout the year. It is a way for Olympus to build a database of qualified, interested individuals for a particular job function so that when there is a need to fill that type of role, the hiring process will be faster. By applying to an Evergreen Requisition, you are expressing your interest for a particular job function within the Olympus family of companies.

In addition to submitting your resume to an Evergreen Requisition, we encourage you to create a job search agent to be alerted when positions in your areas of interest become available. In the job search agent specify all the geographic locations you would consider. *

The Field Service Engineer is an entry level position for a new employee with minimal or no prior knowledge of Endoscopy, surgical products or the medical field. Under general guidance, the incumbent will learn the core competencies of the proper operation, maintenance and repair techniques for the current Olympus product line. With direction of the Manager and/or experienced Field Engineers, he/she will provide technical service & sales support for the entire Olympus medical product portfolio and build strong customer relationships to strengthen the Olympus brand. The incumbent will conduct service calls independently as skill set develops. When required, he/she will obtain the assistance of a more experienced engineer to solve problems in which he/she is not yet familiar. The incumbent will possess and practice good teamwork, problem solving and customer service skills. EOE M/F/D/V

Primary Hiring Locations: Nationwide

About Us:

Olympus America, Inc. with headquarters in Center Valley, PA is a precision technology leader, creating innovative opto-digital solutions in health care and life science products throughout North America. Olympus works collaboratively with its customers and its affiliates worldwide to leverage R&D investment in precision technology and manufacturing processes across diverse business lines. These include: gastrointestinal endoscopes, accessories, and minimally invasive surgical products; advanced clinical and research microscopes. Olympus America Inc at http://www.olympusamerica.com/

Job Requirements::


  • Associate’s degree in Electrical, Electronics, Bio Medical, or Computer Science from an accredited college or university or equivalent knowledge is required.

  • Bachelor’s Degree is preferred.

  • Minimum of 1 year experience servicing and repairing electrical and/or electronic equipment is required.

  • Valid driver’s license is required.

Posting Locations:

California, San Diego, California, San Francisco, Colorado, Denver, Georgia, Atlanta, Illinois, Chicago, Maryland, Baltimore, Massachusetts, Boston, New York, New York City, Pennsylvania, Philadelphia, Tennessee, Memphis, Texas, Dallas, Texas, Houston, Washington, Seattle

Company URL:

Olympus America Inc at http://www.olympusamerica.com/

Posting Title:

Evergreen Requisition - Field Service Engineer

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