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Marsh & McLennan Global Client Support Services Leader in Philadelphia, Pennsylvania

Job Summary: The Global CSS Leader is responsible for leading a global client service organization with presence in North America, United Kingdom, Latin America, and Asia Pacific. The Global Client Support Services organization is responsible for technical processing of premium and claims, collection and settlement of fiduciary balances, contentious settlement negotiations and consultative reinsurance services on behalf of our clients. The role can be located in Guy Carpenter's Witham, UK or Philadelphia, Pennsylvania office. Key Responsibilities: Sets and drives global strategy, leading the service operations for Global Client Support Services; leverages people, process and technology to improve client experience and to provide value-add for clients. Leads the global organization through digital transformation with laser focus on client engagement and satisfaction. Responsible for leading and driving operational efficiencies. Counsels on processes to handle operational issues; maintains robust operational management discipline using metrics, and ensures colleagues operate within published procedures and professional standards in order to achieve SLAs. Leads and manages leaders with 750+ indirect reports and ensures alignment of strategy to lead the sharing of opinions, ideas, knowledge and solutions, in order to promote new process improvement ideas that leverage technology solutions and to improve provision of service. Responsible for driving high performing teams by contributing to and guiding human capital strategies to meet long term organizational objectives, including developing and implementing workforce planning strategies and to recognize the changing needs of the workforce of the future Serves as an industry thought leader and contributes to the firm’s growth strategy; promotes and drives relationships with Brokers, Clients and Markets to lead the business externally for all aspects of reinsurance service processing and to understand and resolve problems for external stakeholders. Sets and manages the Global budget Qualifications: Bachelor's degree required, Master’s degree preferred 15+ years of reinsurance (operations) experience; minimum of 10 years of managerial experience. Strong skills in Microsoft Office Applications (Word, Excel, and Power Point) required. Demonstrated ability to drive innovation and lead strategically Flawless problem-solving skills, clear structure and self-organization Sense of urgency and visible passion for customer advocacy Exceptional communication skills; encourages two-way communication and has an open communication style Operates globally but has an appreciation for local nuances Guy Carpenter & Company, LLC, a leading global risk and reinsurance specialist, has over a 90-year history of providing integrated solutions to the (re)insurance industry. With over 2,300 professionals in more than 50 offices around the world, Guy Carpenter delivers a powerful combination of broking expertise, strategic advisory services and industry-leading analytics to help our clients achieve profitable growth. As our clients’ most trusted and valuable reinsurance broker and strategic advisor, we leverage our intellectual capital to anticipate and solve for a range of emerging strategic business challenges and opportunities. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Visit for more information and follow us on LinkedIn and Twitter @GuyCarpenter Guy Carpenter & Company, LLC and its separately incorporated operating entities around the world are part of Marsh & McLennan Companies, a publicly held company (ticker symbol: MMC). Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: . Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. R076783-en R076783