Comcast Program Manager, Order Validation in Philadelphia, Pennsylvania

Comcast's Technology & Product organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards.

Job Summary:

Configuration analyst responsible for facilitating business process reviews and mapping of business requirements to technical operational requirements for Order Lifecycle Management in the NextGen biller. Serve as forward-thinking functional lead on current state order management analysis and partner in identifying the future plan for end to end order management and validation in the NextGen Biller ecosystem. Participate in feature prioritization, policy and process impact identification and updates, and Business Validation Testing. Advocate for key use cases and operational benefits to support the successful delivery of the platform. Role is based out of Philadelphia.

Employees at all levels are expect to:

-Understand our Operating Principles; make them the guidelines for how you do your job

-Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint,

and make them promoters of our products and services

-Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital

tools and experiences

-Win as a team-make big things happen by working together and being open to new ideas

-Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining

Core Responsibilities:

-Map current state and future state of lifecycle of order

-Identify current order validation activities performed

-Assess validity of order checks

-Identify automation opportunities

-Identify manual validation requirements

-Assess impacts to current field & HQ processes

-Map business requirements to technical operational requirements for Order Validation in the NextGen biller

-Identify performance metrics for the NextGen biller

-Create use cases in SmartSheets and map to features and deliverables for quarterly MVPs

-Prepare communication readiness documents intended to align key stakeholders on overall status, issues, risks, and updates from third-party vendors

-Participate in all stages of Business Validation Testing (BVT) including developing and running test cases

-Participate in Sprint Demos and provide feedback on the solution

-Partner closely with Comcast HQ and Divisional experts in Order Validation

Job Specification:

-Bachelors Degree or Equivalent inBusiness, Engineering

-Generally requires 11 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer