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Deloitte Senior Manager - SAP Managed Services in Philadelphia, Pennsylvania

Enterprise Performance SAP Managed Services

Areyou looking for a career trajectory that few other organizations can offer inSAP? What about access to a high-quality portfolio of businesses and clientswith opportunities to work across capabilities, industries, and geographies?

Are you an experienced, passionate pioneer in technology aninnovative leader who wants be part of a collaborative customer environment? A leaderwho can incorporate new ideas and share new ideas with your colleagues andclients?

Ifthis matches your interests and aspirations Deloitte may be right for you.

Workyou ll do/Responsibilities:

As a SAP ManagedServices Senior Manager, you will be responsible for coordinating teams of consultantsto deliver across multiple SAP client outsourcing engagements with excellence. You will lead and drive sales of SAP Operate engagements. Thisposition requires 40% sales and 60% delivery.

Senior Managers are expectedto contribute to the firm s growth and development in a variety of ways, responsibilities will include:

  • Engagement Management: managing engagement risk,project economics including planning and budgeting, managing accountsreceivable, defines deliverable content, ensures buy-in of proposed solutionsfrom top management levels at the client

  • Business Development: develops and maintains contact with top decisionmakers at key clients, organizes and leads pursuit teams, participating andleading aspects of the proposal development process, drives proposal pricingstrategy

  • Delivery Management: work directly with clients to ensure the qualitydelivery of services, enhance customer satisfaction, define and advanceperformance metrics (KPIs), resolving escalated conflicts, provide feedback toteam, drive continuous improvement opportunities

  • Practice Development & Eminence: development of solutions andmethodologies, development of "thoughtware" and"point-of-view" documents, public speaking and publication inindustry periodicals

  • People Development: performs role of counselor and coach, provides inputand guidance into the firms staffing process, and actively participates instaff recruitment and retention activities.

TheTeam :SAP Enterprise Managed Services

OurSAP Enterprise Managed Services practice focuses on design, implementation, andon-going operations and maintenance of SAP applications and technology.Professionals have hands-on access and exposure to the latest technologies and thoughtleaders.

Deloitte s Managed Services act as an extension toclient s organizations by bringing deep capabilities in advising, maintainingand enhancing technologies to serve alongside client teams to deliver insightsacross flexible economic models that align cost to consumption, delivery torealized outcomes and engagement accountability to a truly collaborativepartnership.

Benefits to our customers include:

  • Programmatic approach to and improved focus on optimization and innovation, not just on management and maintenance

  • Adoption of leading automation technologies to improve service delivery and efficiency

  • Better cost efficiency and increased speed to market for application development

  • Improved focus on delivering business initiatives and outcomes, rather than IT staffing


Minimum required:

  • Minimum of 8 years of consulting or relevant industry experience

  • Functional/technical proficiency with SAP - SAP ECC or S/4 HANA

  • Strong domain knowledge and experience in at least one SAP functional area

  • ITIL Framework understanding and knowledge, ITIL V3 Foundations Certification or higher preferred

  • 5-7 years' experience as a senior engagement manager or equivalent

  • Experience collaborating and developing client relationships, developing new opportunities with clients, and identifying engagement follow-on opportunities for continuous improvement

  • Project scoping, estimating and planning experience

  • Experience supporting the sales cycle, including but not limited to responding to Requests for Proposals, presenting at Orals, contributing to the creation of Statements of Work

  • Excellent Interpersonal and networking skills; along with strong communication skills both verbal and written

  • Experience across multiple industries

  • Bachelor s degree orequivalent required; Advanced degree preferred

  • Able to travel 80% - 100%

How you ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. at


At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. at

Deloitte s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world. at

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you re applying to. Check out recruiting tips from Deloitte professionals. at

Category: ERP Platforms

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.