Oracle Technical Analyst 2-Support (ERP) - Q3 FY2020 in Philippines, Philippines
Technical Analyst 2-Support (ERP) - Q3 FY2020
This is for a Permanent roleand requires you to work at our office in Glorietta Makati and on nightshift/graveyard hours.
You will continue topractice, trained of your expertise in Accounting and acquire new skillsin performing it in an IT Industry.
Your primary task will be toprovide Accounting related support to customers who contact the OracleSolution Center and maintain high level of customer satisfaction whilemeeting guidelines (mostly through electronic means)
You are thepoint-of-contact of our Clients by providing phone and online resolutionsof Accounting issues of our Enterprise Resource Planning (ERP) and CustomerRelationship Management (CRM) software.
As a primarypoint of contact for customers, you are responsible for facilitatingcustomer relationships with Support and providing advice and assistance tointernal Oracle employees on diverse customer situations and escalatedissues.
Possesses at least aBachelor's/College Degree, Finance/Accountancy/Banking or equivalent.
Knowledge in any AccountingSoftware i.e. SAP, Quickbooks is an advantage.
Fresh or recent graduatesand Industry shifters from Banks, Financial and Insurance Institutions arewelcome to apply.
Willing and able to work ona night shift schedule.
Knowledge in GAAP andERP/Accounting softwares (i.e. JD Edwards, SAP, Quickbooks) is anadvantage.
CPA holders are preferred
Confident and caneffectively communicate both in oral and written English.
Demonstrate excellent customerorientation skills, problem solving and critical thinking skills
Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.
Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. One year prior working experience with Oracle products (or at least two years related experience without Oracle products) and technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR functional degree technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).
Job Type: Regular Employee Hire
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