Accenture Agile Services Consulting Transformation Senior Analyst in Phoenix, Arizona
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
The Agile Services Consulting Transformation Senior Analyst role reports directly to the North America Agile Services Lead. This role provides operations excellence through delivery support and leadership across Operations projects by helping identify opportunities for continuous improvement across Agile Services projects. Work with business process owners/SMEs to assess capabilities and identify high-level user requirements and work with project managers, architects and SMEs to define metrics and performance goals for the process. Participate in transitioning the requirements and use cases to the designers to ensure a clear and complete understanding of the requirements. Specialist should have deep operational and supervisory experience in at least one functional area such as Finance & Accounting, Marketing, Supply Chain, Procurement, Business Excellence, Customer Service, Contact Center Work Force Management, and Platform Experience Service.
Requires analysis and solving of moderately to complex problems
Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures
Requires understanding of the strategic direction set by senior management as it relates to team goals
Generally, interacts with peers and/or management levels at a client and/or within Accenture
Requires minimal guidance when determining methods and procedures on new assignments
Supports and leads NA Agile Services transformation efforts
Applies industry knowledge and expertise to deliver industry leading solutions and business services, providing subject matter expertise
Partner with client leads to understand business priority and operational challenges
Develop and articulate proof of concept for clients including strategy, scope, staffing, engagement setup and execution
Work on Operations Transformation project-based solutions
End-to-end delivery of specific work-streams covering problem structuring and solving, communication of solutions, client engagement and stakeholder management
Develop new methodologies and assets to support Transformation projects
Must be able and willing to travel up to 100%
- Minimum of 2 years of Operations Experience focused on F&A, Supply Chain, Procurement, Operations Excellence, Customer Service, or Workforce Management
Certifications Six Sigma, CPA, and or PMP MBA
Cross industry and functional experience Strong PPT and Excel pivot tables, statistical analysis with Excel functions, data mining
Experience in working with Oracle, SAP S 4HANA, NICE IEX, Salesforce, and or Workday Captive Services Lift and Shift experience
Metrics Reporting Data Analytics Interpretation Operational Excellence
Project Management Analysis and solving of moderately complex problems
Demonstrated teamwork and collaboration in a professional setting
Provide next generation recommendations for process improvements to drive efficiency and cost savings
Professional Skill Requirements:
Proven ability to build, manage and foster a team-oriented environment
Proven ability to work creatively and analytically in a problem-solving environment
Desire to work in an information systems environment
Excellent communication written and oral and interpersonal skills
Excellent leadership and management skills Client facing
Ability to work independently
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.
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