Aetna Application Support Analyst in Phoenix, Arizona

Req ID: 49013BR

We have an exciting opportunity at Aetna for an Application Support Analyst with our Meritain Health team. This role will execute specific deliverables and activities around moderately complex system issues as part of a team assigned to support the day-to-day maintenance and enhancement of business applications and project related support.

Meritain Helath is the nation's independent provider of self-funded health plans. Meritain Health services over 1,700 self-funded clients and over a million member's nationally. The company provides plan administration, innovative wellness, medical management, disease management, network management and cost management services. Meritain Health employs more than 1.400 people with multiple office locations across the country.


Located in Amherst, NY preferably but open to MN, FL, PA, CT or AZ

This is an office based position with no full time telework option at this time.

No sponsorship available at this time

Fundamental Components:

Determines root cause analysis of system issues.

Conducts interviews, fact-finding, and independent research to design creative, progressive solutions to system issues.

Documents business impact of system issue.

Develops and communicates effective shortterm workaround procedures to address system issues.

Assists with the management and resolution of unplanned hard system outages.

Contributes to the communication process to impacted customers and internal management personnel

May assist in the development of Product Overviews, FAQs, Tool Glossaries, system training material, and system user documentation to support implementation activities

Support business area operations/functions by setting up / modifying / maintaining simple to complex system operating parameters by designing and configuring business rule table entries, and/or complex macros/automated scripts.

Provides day to day support of these items to insure they work properly (including the application of appropriate QA procedures) and to quickly fix any identified defects.

Completes activities on time and within Standard Level Agreements and proactively identifies and communicates issues that may jeopardize delivery dates or budget to the Supervisor or Manager.

Exhibits behaviors outlined in Employee Competencies.

Coordinates with peers to analyze issue and provide end to end resolutions.

Performs related duties as assigned or requested.


2-4 years work experience in application support role

2-4 years work experience with various operating systems (Windows, Linux)

Desired application administration experience: IBM Jazz Suite, IBM Sterling File Gateway, Cisco Tidal, Axway, BizTalk, Kofax, IVR.


The highest level of education desired for candidates in this position is a Associate's degree or equivalent experience.


Information Technology/Technical - Other is desired


Functional - Information Technology/Application maintenance & support/4-6 Years


Technical - Operating Systems/Windows/4-6 Years/System Support

Technical - Operating Systems/Linux/1-3 Years/System Support


General Business/Applying Reasoned Judgment/ADVANCED

Service/Creating a Differentiated Service Experience/FOUNDATION

Technology/Selecting and Applying Technology Solutions/FOUNDATION


General Business/Communicating for Impact/FOUNDATION

Service/Handling Service Challenges/ADVANCED

Telework Specifications:

Flexible telework / office-based schedule (must live near certain office location)


Flexible hours

Opportunity to work from home

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Information Technology