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CBRE Business Analyst in Phoenix, Arizona

CBRE | FacilitySource provides an innovative, technology-driven, single-source facility management and support solution to leading brands in retail, banking, logistics, health care and many other sectors. CBRE | FacilitySource maintains the industry’s largest and most reliable data repository to provide business intelligence, transparency, flexibility, support and the Elite Network of Service Providers to save money for our clients and get the most out of their facilities, while offering peace of mind. Established in 2005, CBRE | FacilitySource was acquired by CBRE Group, Inc., the largest commercial real estate services and investment firm in the world, in 2018. For more information, visit

POSITION SUMMARY: The Business Analyst is a technically competent generalist, with experience in business analysis within an application development environment. The successful candidate will be flexible, innovative, creative, curious, and analytical. The Business Analyst will take on several roles, so this job is ideal for a person having a broad skill set.DUTIES & RESPONSIBILITIES:Develop/update business processes and templatesDocument requirements for assigned projectsDevelop functional workflows and other process workflows as neededWork with all departments involved in client implementations and upgrades to ensure custom development, and core-product development is completed per the documented requirementsReview with training department workflows and customizations to ensure training and training material is tailored to the end-userEvaluate and apply information harvested through surveys and workshops, task analysis, and business process descriptionsBe an interface and a go-between for technology teams, support teams, and business units for assigned projectsWork with quality assurance and development team members to ensure test plans and project outcomes meet requirements and acceptance criteriaParticipate in client/AM weekly conference calls to gather input on how applications are being used, challenges that arise and opportunities to propose new ideas for development

SKILLS & QUALIFICATIONS:Knowledge, Skills & Abilities:Experience collecting, managing and implementing business requirements and translating them into specific software requirementsExcellent written and verbal communication skills, strong customer focus and demonstrated ability to work in geographically dispersed teams; able to communicate with people at all skill and knowledge levels; able to translate technical concepts into plain EnglishAbility to manage competing priorities in a dynamic and fast-growth environmentUnderstanding both technical designs and specificationsMust have strong computer skills and be proficient in use of Microsoft Office applications and Project Management toolsEDUCATION & EXPERIENCE:Bachelor’s degree in Information Technology, Business, or related discipline3+ years hands-on experience in an application development environment and a track record as a successful Business Analyst Experience in multiple SDLC environments, especially Scrum CBAP – Certified Business Analysis Professional preferredHands-on experience in two or more of the following skill-sets: Application development Architecture and systems design Business case, business value and ROI analysis Facilitation and requirements elicitation Managing projects as a project coordinator or project manager

Equal Opportunity and Affirmative Action Employer Women/Minorities/Persons with Disabilities/US Veterans