Farmers Insurance Claims Associate in Phoenix, Arizona
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Reviews demands, matches date of loss, names, and vehicles; ensures demand is complete and documents support the damage and amount requested; research documents without claim numbers and will create new claims if non-existent; Thoroughly review any expired diaries and compare information located in claims file. Responds to other carrier requests; provide CR contact information, placing requests in claims system for specified requests. Main responsibility is making sure assigned queue has been cleared daily for proper claims handling requirements.
Essential Job Functions
The router position monitors and works through a centralized queue of incoming subrogation demands from other insurance carriers on a third party web based system. The router attempts to locate an existing claim in our claims system based on the information provided by the other carrier. The router will look for claim in question and if no claim has been filed will request to have a claim created. If there is not enough information to find or create a claim, the router notifies the other carrier to provide more information in order for us to process with their demand.
Once there is a valid claim number, the router transfers all provided documentation from the other insurance carrier into our claims system for appropriate handling by the claim owner which in turn will assign the claim for final handling by a Subrogation representative. The router will be responsible for making sure all appropriate documentation is located in our claims system and subrogation systems. They will be responsible for clearing active queues daily and honoring any diaries that were set.
Responsible for searching ISO when trying to gather additional information to determine appropriate claim and policy information when not enough information is available.
Maintains knowledge base through reviewing published reference materials, attending refresher training, and reviewing training tips.
Performs other duties as assigned
Bending Pulling Sorting Carrying up to 20 lbs. Pushing Speaking (English) Climbing Reaching Standing Key entering Reading (English) Walking Kneeling Seeing Writing (English)
Required job duties are normally performed in a climate-controlled office environment.
High school diploma or equivalent.
Time-in-on-job requirement is preferred for internal candidates.
Special Skill Requirement
Communication Skills Personal Computer Literate Bondable
Farmers is an equal opportunity employer, committed to the strength of a diverse workforce.
Job: *Strategic Management & Administration
Organization: *Farmers Insurance
Title: Claims Associate
Requisition ID: 18000ABN