Farmers Insurance Learning Delivery Instructor - Property in Phoenix, Arizona
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Join a team of diverse professionals at Farmers to acquire skills on the job and apply your learned knowledge to future roles at Farmers. Farmers Insurance also offers extensive training opportunities through the award winning University of Farmers named by Training magazine amongst top 10 corporate training units in the world.
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Plans and executes claims training and educational programs, including gathering and preparing all materials. Responsible for the delivery of claims training for the Contact Center or the Field Claims operations. Leverages technical expertise to deliver effective training.
Essential Job Functions
Deliver instruction and facilitate learning for the Contact Center or the Field Claims operations. Responsible for oversight of trainees for duration of training sessions. Conducts evaluations to analyze training activities, outcomes and make recommendations for improvement. Plans the operational (short term) logistics of training delivery Serve as a resource to the Claims organization by observing, assessing and communicating the quality of leadership and culture in the claims offices. Participates with Claims Leadership and University personnel on continuous improvement initiatives. Serves as Subject Matter Expert to support the creation and maintain relevancy of curriculum. Interact with claims management to coordinate training schedule. Assist with analyzing statistical and other information to develop a training solution based on business needs. Provides feedback and straight talk to trainees and their Supervisors Ensure training delivery is aligned with business strategy. Performs other duties as assigned.
High School diploma or equivalent required. Bachelor's degree preferred. Completion of, or actively pursuing a major insurance designation, or actively pursuing insurance related courses.
Minimum 2 years claims experience.
Special Skill Requirement
Completion of, or actively pursuing a major insurance designation, or actively pursuing other insurance courses or other courses related to position.
Farmers is an equal opportunity employer, committed to the strength of a diverse workforce.
Organization: *Farmers Insurance
Title: Learning Delivery Instructor - Property
Requisition ID: 190007UY