TeleTech Operations Analyst - Black Canyon in Phoenix, Arizona

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SUMMARY:

The Operations Analyst oversees the Corporate Compliance Program, functioning as an independent and objective body that reviews and evaluates compliance issues/concerns within the organization. The position ensures the management and employees are in compliance with the rules and regulations of the client, that company policies and procedures are being followed, and that behavior in the organization meets the company’s Standards of Conduct.

Compliance Lead exists:

  • As a channel of communication to receive and direct compliance issues to appropriate resources for investigation and resolution, and

  • As a final internal resource with which concerned parties may communicate after other formal channels and resources have been exhausted.

DUTIES AND RESPONSIBILITIES:

  • Develops initiates, maintains, and revises policies and procedures for the general operation of the Program and its related activities to prevent illegal, unethical, or improper conduct. Collaborate with other departments (e.g., Training, Talent Acquisition, etc.) to direct compliance issues to appropriate existing channels for investigation and resolution.

  • Acts as an independent review and evaluation body to ensure that compliance Issues/concerns within the organization are being appropriately evaluated, investigated and resolved

  • Monitors, and as necessary, coordinates compliance activities of other departments to remain abreast of the status of all compliance activities and to identify trends.

  • Identifies potential areas of compliance vulnerability and risk; develops/implements corrective action plans for resolution of problematic issues and provides general guidance on how to avoid or deal with similar situations in the future.

  • Monitors the performance of the Compliance Program and relates activities on a continuing basis, taking appropriate steps to improve its effectiveness.

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Job: *Operations / Business Support

Title: Operations Analyst - Black Canyon

Location: AZ-Phoenix

Requisition ID: 0289X