Farmers Insurance Regional Auto Claims Supervisor in Phoenix, Arizona

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Job Summary

Supervises and directs the adjustment and administration of claims in an assigned area (involving specialization in or any combination of liability, Med/PIP, property, or auto physical damage), participates directly in the adjustment of complex or unusual claims.

Essential Job Functions

  • Conducts case reviews and evaluates Claims Representative performance by continuous review of claims statistics, open and closed file evaluations, reinspection, and observation of activities in the field and office

  • Reviews the settlement activity of the Field Claims Office or Claims Service Center to ensure sound systems, service, and security. Sets and adjusts claim reserves within authority

  • Responsible for compliance with published company procedures

  • Recommends and carries out programs designed to meet the administrative technical training and overall development needs of all assigned personnel

  • Promotes coordination of Claims and Marketing relationships by instructing agents in methods and procedures of claims handling and by participation in meetings conducted by the Marketing Department

  • Approves and signs expense accounts for assigned personnel and all payments within authority for allo cated adjustment expense on files supervised

  • Maintains communication with competent specialists (for example, doctors, attorneys, and repair facilities) to insure prompt, economical, and professional handling of all types of claims in assigned area

  • Promotes safety at all times and complies with safety/ergonomic standards as outlined in relevant company published manuals

  • Performs other duties as assigned.

    Physical Actions

    Bending Pulling Sorting Carrying up to 20 lbs. Pushing Speaking (English) Climbing Reaching Standing Key entering Reading (English) Walking Kneeling Seeing Writing (English)

    Physical Environment

    Required job duties are normally performed in a climate-controlled office environment, but with exposure to some or all of the following environments when in the field: Uncontrolled outside environmental conditions Excessive Noise Levels Chemicals Chemical/Biological Conditions Moving Mechanical Parts Areas considered dangerous Conditions, which could affect the respiratory system or skin such as: fumes, odors, dust, mists, gases, oils, smoke, soot, or poor ventilation.

    Education Requirements

  • Four-year college degree required

    Experience Requirements

  • Prior leadership experience required ( 2 years)

  • Insurance industry experience required

  • Demonstrated success leading in a high paced environment.

  • Ability to work as a team in a highly collaborative environment

  • Successful Change Management Experience

  • Proven track record coaching others for an outstanding customer experience

  • Claims Center experience a plus

    Special Skill Requirement

    Communication Skills Personal Computer Literate Valid driver's license Bondable

    Farmers is an equal opportunity employer, committed to the strength of a diverse workforce.

Job: *Claims

Organization: *Farmers Insurance

Title: Regional Auto Claims Supervisor

Location: Arizona-Phoenix

Requisition ID: 180008CO