Farmers Insurance Regional Auto Claims Supervisor in Phoenix, Arizona
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Supervises and directs the adjustment and administration of claims in an assigned area (involving specialization in or any combination of liability, Med/PIP, property, or auto physical damage), participates directly in the adjustment of complex or unusual claims.
Essential Job Functions
Conducts case reviews and evaluates Claims Representative performance by continuous review of claims statistics, open and closed file evaluations, reinspection, and observation of activities in the field and office
Reviews the settlement activity of the Field Claims Office or Claims Service Center to ensure sound systems, service, and security. Sets and adjusts claim reserves within authority
Responsible for compliance with published company procedures
Recommends and carries out programs designed to meet the administrative technical training and overall development needs of all assigned personnel
Promotes coordination of Claims and Marketing relationships by instructing agents in methods and procedures of claims handling and by participation in meetings conducted by the Marketing Department
Approves and signs expense accounts for assigned personnel and all payments within authority for allo cated adjustment expense on files supervised
Maintains communication with competent specialists (for example, doctors, attorneys, and repair facilities) to insure prompt, economical, and professional handling of all types of claims in assigned area
Promotes safety at all times and complies with safety/ergonomic standards as outlined in relevant company published manuals
Performs other duties as assigned.
Bending Pulling Sorting Carrying up to 20 lbs. Pushing Speaking (English) Climbing Reaching Standing Key entering Reading (English) Walking Kneeling Seeing Writing (English)
Required job duties are normally performed in a climate-controlled office environment, but with exposure to some or all of the following environments when in the field: Uncontrolled outside environmental conditions Excessive Noise Levels Chemicals Chemical/Biological Conditions Moving Mechanical Parts Areas considered dangerous Conditions, which could affect the respiratory system or skin such as: fumes, odors, dust, mists, gases, oils, smoke, soot, or poor ventilation.
Four-year college degree required
Prior leadership experience required ( 2 years)
Insurance industry experience required
Demonstrated success leading in a high paced environment.
Ability to work as a team in a highly collaborative environment
Successful Change Management Experience
Proven track record coaching others for an outstanding customer experience
Claims Center experience a plus
Special Skill Requirement
Communication Skills Personal Computer Literate Valid driver's license Bondable
Farmers is an equal opportunity employer, committed to the strength of a diverse workforce.
Organization: *Farmers Insurance
Title: Regional Auto Claims Supervisor
Requisition ID: 180008CO