Bank of America Senior Customer Service Representative in Phoenix, Arizona

Job Description:

Handles more complex escalated customer calls in order to resolve in the most satisfactory manner for all parties concerned.Calls are non-routine and require deviation from standard screens, scripts and procedures.May respond to faxes and emails.Requires extensive knowledge of the organization, products and/or services.Possesses high level of technical skills.May require advanced problem solving skills.Typically requires 1 to 3 years of customer services experience.

Required skills:

  • Must have excellent communication and problem solving skills that will allow the associate to handle more complex call types

  • Attention to detail, display empathy, team oriented and self starter, attention to detail, ability to work effectively in a high demand environment with changing priorities

Desired skills:

  • Previous Customer Service experience

  • Call Center experience

Posting Date : 03/09/2018

Location :


  • United States

Travel : No

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

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