Bank of America Senior Customer Service Representative in Phoenix, Arizona
Handles more complex escalated customer calls in order to resolve in the most satisfactory manner for all parties concerned.Calls are non-routine and require deviation from standard screens, scripts and procedures.May respond to faxes and emails.Requires extensive knowledge of the organization, products and/or services.Possesses high level of technical skills.May require advanced problem solving skills.Typically requires 1 to 3 years of customer services experience.
Must have excellent communication and problem solving skills that will allow the associate to handle more complex call types
Attention to detail, display empathy, team oriented and self starter, attention to detail, ability to work effectively in a high demand environment with changing priorities
Previous Customer Service experience
Call Center experience
Posting Date : 03/09/2018
Phoenix, AZ, SOUTH MOUNTAIN BLDG, 1825 E BUCKEYE RD,
- United States
Travel : No
Full / Part-time : Full time
Hours Per Week : 40
Shift : 1st shift
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