IBM Watson Health - Field Service Engineer – Central California Coast in Phoenix, Arizona
System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.
Your Role and Responsibilities
Preferred Location: Central Coast California
Working under moderate supervision the Field Service Engineer specializes in identifying, analyzing and fixing problems encountered in the field. The primary responsibility of the Field Service Engineer is to provide on-site support, routine service and preventative maintenance to our customers within the assigned geographical area, while maintaining service performance and customer satisfaction levels. Service will be conducted primarily on-site but will also include remote support as well. This is a field position with occasional travel outside the assigned geographical area to assist with new installations and routine service in instances where the primary FSE is unavailable.
Required Technical and Professional Expertise
Must have excellent customer service skills,
Skilled supporting and troubleshooting Microsoft Operating Systems from workstation to server,
Experienced with computer/server break/fix,
Understands the impact of service/support activities in a medical environment,
Reliable self starter willing to succeed and grow their career
Preferred Technical and Professional Expertise
Computer Certifications such as A+, MCSA and similar,
Five plus years supporting systems in a medical environment,
Experienced with DICOM, HL7
About Business Unit
IBM Watson Health is pioneering a new partnership between humanity and technology with the goal of transforming global health and revolutionizing many aspects of the medical and pharmaceutical industries, as well as government sectors. We aspire to improve lives and give hope by delivering innovation to address the world’s most pressing health challenges through data and artificial intelligence insights.
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For additional information about location requirements, please discuss with the recruiter following submission of your application.
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