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IBM Watson Health - Field Service Engineer – Central California Coast in Phoenix, Arizona


System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.

Your Role and Responsibilities

Preferred Location: Central Coast California

Working under moderate supervision the Field Service Engineer specializes in identifying, analyzing and fixing problems encountered in the field. The primary responsibility of the Field Service Engineer is to provide on-site support, routine service and preventative maintenance to our customers within the assigned geographical area, while maintaining service performance and customer satisfaction levels. Service will be conducted primarily on-site but will also include remote support as well. This is a field position with occasional travel outside the assigned geographical area to assist with new installations and routine service in instances where the primary FSE is unavailable.

Required Technical and Professional Expertise

  • Must have excellent customer service skills,

  • Skilled supporting and troubleshooting Microsoft Operating Systems from workstation to server,

  • Experienced with computer/server break/fix,

  • Understands the impact of service/support activities in a medical environment,

  • Reliable self starter willing to succeed and grow their career

Preferred Technical and Professional Expertise

  • Computer Certifications such as A+, MCSA and similar,

  • Five plus years supporting systems in a medical environment,

  • Experienced with DICOM, HL7

About Business Unit

IBM Watson Health is pioneering a new partnership between humanity and technology with the goal of transforming global health and revolutionizing many aspects of the medical and pharmaceutical industries, as well as government sectors. We aspire to improve lives and give hope by delivering innovation to address the world’s most pressing health challenges through data and artificial intelligence insights.

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.