Pitt Ohio Business Support Specialist in Pittsburgh, Pennsylvania
PITT OHIO, a $826 million, high service, highly profitable, transportation solutions provider offering SUPPLY CHAIN, GROUND, LTL and TRUCKLOAD services is seeking a Business Support Specialist to join our team at our Corporate Headquarters in Pittsburgh, Pennsylvania.
We offer competitive compensation, hospital/medical insurance with no monthly premiums or deductibles, vision, discount prescription, dental, 401K, profit sharing, paid vacations, pleasant work environment, and much more!
To work with customers, carriers and end-users to provide first-level business process, administrative and technical assistance as it relates to on-boarding new business, successful integration to our TMS and ongoing support
Provide excellent customer service to external and internal customers
Responding to emails or phone calls from employees, customers and carriers who need help with software or computer-related issues
Investigate and resolve issues related to our TMS system, customer / carrier integration, rejected or poor-quality images, data imports, etc. Working with next level support technicians or analyst as needed.
Create, run, schedule and maintain reports via SQL Report Builder
Learn the functions, data processes and back end of software to advance skill set and continually improve level of support
Help the development team in conceptualizing updates and upgrades based on customer feedback that will enhance the user experience
Data Entry, table updates, data imports, create and run SQL queries as required for the purpose of maintaining back-end systems and business processes
Successfully engage in multiple initiatives simultaneously
Assist in system testing as needed
Provide administrative support and integration coordination
Ability to react to change productively and handle other essential tasks as assigned
Command of English language to communicate effectively with internal and external customers
Four-year degree, preferably in Information Systems, Logistics, Business, Industrial Engineering or related field and / or the equivalent in education and work experience
Must possess MS SQL language abilities in reading and requesting information from databases
SQL report builder experience is preferred
Must possess excellent analytical and problem-solving skills
Must possess excellent interpersonal, verbal and written communications skills.
Must be proficient in using MS Office products.
Ability to set and accomplish goals by working independently
Must possess general understanding of web base technology and database structure
Must be able to manage projects and multiple tasks and prioritize workload to meet deadlines and requirements
Must possess excellent follow-up and organizational skills
Reasonable math/statistical/numerical/reporting/presentation skills
Must be able to work well in a team environment and energetically share ideas and gain understanding of daily Operations functions
Time management skills are essential
Sedentary work - exerting up to 10 pounds of force occasionally and/or negligible amount of forces frequently or constantly to lift, carry, push, pull or otherwise move objects including the human body. Sedentary work involves sitting most of the time. Walking and standing are only required occasionally.
Close visual acuity is required to perform activities such as preparing and analyzing data and figures, viewing computer terminal, and extensive reading.
Typical exposure to interior environmental conditions like air conditioning and dust; no substantial exposure to adverse environmental conditions.
Manual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingers.
Talking and hearing required to communication with and listen to others to share or receive information. May be occasionally exposed to noise including telephone, office machinery, and conversations of others.
On-site and remote
Shift changes may be required
Occasional travel, including overnight, may be required.