Verizon Call Center Sales Manager in Pittsburgh, Pennsylvania
What you’ll be doing...
With every call we make, our call center team has the opportunity to create a new, happy customer with our cutting edge video, voice, and internet services. You’ll be developing a vision and purpose along with sales strategies that you’ll help supervisors turn into action through their sales consultants. You’ll play a key role in motivating, inspiring and nurturing a high-performance team to build our business by adding new customers or broadening what existing users buy already.
Leading, engaging and mobilizing a high performing sales team.
Developing and implementing sales strategies that drive business growth.
Interpreting call center data to facilitate effective business planning and sales forecasts.
Allocating resources to ensure smooth day-to-day operations.
Designing and delivering customized training solutions for professional development of the sales team.
What we’re looking for...
You thrive in a sales environment, and sharing this energy with a team that you can develop and motivate excites you most. You set the bar high when it comes to achieving goals, and you know how to motivate others to help you get there. You are ready to inspire a team of first-time supervisors to manage and inspire their teams. You’re open to new ideas, relate well with a variety of different people and are attuned to the needs of others to ensure that they can perform at their best. You know you’ve succeeded when your team is delivering.
You’ll need to have:
Bachelor’s degree or four or more years of work experience.
Six or more years of relevant work experience.
Led a team.
Experience in a call center or sales.
Even better if you have:
Led a customer service team in a call center.
Set goals, evaluated performance, and developed a high performing team.
Exposure to call center systems.
Experience working in a union environment.
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.